silverrock warranty cancellation

There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. All Rights Reserved. Its important to remember that this policy does not cover wear items, but maintaining your vehicle is essential. Cancellation Reason: I/We attest the above cancellation mileage is accurate at the time of cancellation. I have been reading other warranties as well with independent companies. SilverRock will send a 3rd party inspector to the dealership to inspect your car before authorizing any repairs. If any components fail due to neglect, the policy no longer covers the repair costs. I bought a 2015 Porsche Macan, ****************** sent the car with all tires and several mechanical defaults. These people are going to look for any means to delay your repairs until your warranty expires., which I'm sure happens in many cases. You can cancel an extended warranty at any time and you'll get a prorated refund for the unused portion of your policy. DriveTime Repair Process. Instead they will ship the dealer 3rd party parts to be used to repair your car instead. You are responsible for maintaining correct levels and types of fuels, lubricants and coolants. I immediately took the car to Porsche the same day it was delivered. Reddit, Inc. 2023. Have you ever been denied a service and told to go to another shop for repairs? There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. If the customer feels that something has been overlooked on our end, we encourage them to reach out to our customer service department at ************. None of them could work on my car. Reddit, Inc. 2023. I called Carvana and asked to return the car. The action you just performed triggered the security solution. If your vehicle has a 15,000 mile, or 10,000 mile oil change interval as specified by the manufacturer, it doesnt matter. Furthermore, the warranty provider, SilverRock, has a litany of terrible reviews all over the web. Home Arizona Phoenix Auto Service Contract Companies SilverRock Business Profile SilverRock Auto Service Contract Companies Multi Location Business Find locations Contact Information PO Box. !I gave it back NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! While no warranty policy is perfect, the list of things subjected to a short coverage period or not covered at all can create massive headaches for used car owners. What is CarvanaCare? Especially AFTER the 7 days are over? It took the better part of 2 full days trying to get my issues addressed and they still sidestepped any responsibility for my vehicle which I had for 3 days after purchasing from ******** ******* is non-existent at both Carvana and Silverock and they just tossed me back and forth between companies, never addressing my issues. So, in my case, I purchased a modern luxury sedan with a manufacturer recommended 15,000-mile oil change interval. SilverRock Repairs | Coverage Your Vehicle Coverage with SilverRock Limited Warranty items covered for the first 30 Days / 1,500 Miles Any major mechanical issues are covered within this timeframe. On that note, we also like that the warranty policy is easy to understand. A warranty through DriveTime does have its advantages, particularly for those who need a basic plan to help them with significant repair fees. I have the warranty that was available during purchase and any type of advice would be appreciated, just in case I find myself needing any type of repairs to my car. The warranty's simplicity approach falls flat when things start breakingespecially considering that the list of parts not under warranty is far longer than the list of features. Who is SilverRock? Called the day after I got the vehicle home to get it repaired by SilverRock, to which, they approved the bumper getting repaired, but I thought they also approved the grill. The cosmetic issues my car had were not super major, but it did have some nicks, scratches and 'road rash' that were not mentioned online. I may go with them at a later date or just same my money for a rainy day. Please stay away from Carvana and SilverRock. During delivery, I noted some cosmetic issues with the vehicle that were not documented online. All rights reserved. u/Doug-DeMuro would not be impressed with the bumper to bumper CarvanaCare warranty. What if there are imperfections on my vehicle that were not notated on the 360-degree tour? That said, the coverage it provides is primarily geared toward powertrain protection. As of yesterday, the warranty has basically paid for itself so far, covering three problems, including replacing the master cylinder in the brake system yesterday, which normally costs $500 to $600. Cancellation Reason: I/We fully understand the GAP contract addendum will no longer provide any benefits from this date forward and any cancellation refund due will be processed within 30 days of SilverRock's receipt of this completed request form. The quick answer may or may not have had something to do with the fact that Westbahn has an established relationship with Silverrock. I then took it to the ******* service department and was told I needed a new engine. Other items, such as the engine, transmission, and drive/axle components, are covered for five years or 50,000 miles. Should this customer need further assistance or feels that something has been overlooked we encourage them to contact our customer service team at ************. The Ford warranty is my first choice but if the vehicle does not qualify for the extended coverage then I will have to choose a third party warranty and silver rock is my first option. Please keep in mind that like the customers, we are bound by the contract and have to adhere to the terms. Your IP: Obviously, I had a negative Carvana purchase experience, so I wanted to share some things that I learned. When you purchase a vehicle from DriveTime, a 30-day 1,500-mile warranty is standard. Should this customer need further assistance or would like to discuss this matter with **, we encourage them to contact our customer service team at ************. We apologize if that did not reflect during their interaction with one of our team members. You have to decide for yourself. Thank you for sharing our customers feedback. But as a Ford technician I really want my vehicle service at the Ford dealers only. Carvana customers, visit yourvehiclecare.com to find out what to do if your vehicle is in need of repair. My point here is just that I would like to have known about the issues in advance and do not understand why some things were documented and others were not. Where can I find my cancellation, reimbursement, and transfer forms? Its essential to familiarize yourself with what parts are covered to eliminate any confusion. Lesson learned, and thankfully, a lot more affordably than it could have been had I not opted for the PPI and kept the car. We will utilize our customer's feedback for training purposes to help improve our level of customer service. We understand that repairs are never ideal and can be frustrating. It all started the shop 12-23-21 after all of Carvana warranty ran out of time so called silver rock for the cover of the car over heat. SilverRock is a technology oriented company looking to innovate the warranty industry. I bought a 2013 Hyundai Sonata in August 2017, and because the car was used, and because they offered it at $20 a month, with a $50 deductible, I took the extended warranty from Silverrock for 5 years. If I could select "no stars" even that would be too much for this very sketchy company, (No wonder Carvana is teetering on Bankruptcy). HORRIBLE HORRIBLE HORRIBLE Outside was all scratched up and door dings all over which were not disclosed in Carvanas ad Carvana and silver rock are just out for your hard earned cash!!!!!!!!!!!!!!!!! BBB Business Profiles are subject to change at any time. Again, the excellent thing about DriveTimes DriveCare policy is pretty straightforward and easy to follow. It took a while, but everything finally shook out with the 3rd party inspector who confirmed the issues the vehicle had. What I think is key here, is finding a shop that has a established, trusted relationship with Silverrock. Ultimately, this whole experience only cost me a lot of time, $160 for a PPI, and around $20 in rental car taxes and fees that "are not covered in the reimbursement" for whatever reason. We took it in and they replaced a broken fan in the air conditioner which was pre-existing we found out from the mechanic that Drivetime had to have known about and **** dollars later we got the car back. Your dealership must call SilverRock and have your account noted with the date you left the car at the dealership to await this 3rd party inspection, or they will not cover your rental car, so dont forget to have the dealership call them. We took it to Midas and they contacted Silver-Rock which is the warranty company. Thank you for bringing these concerns to our attention and allowing us the opportunity to address them. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Bought a vehicle through Carvana, nothing was mentioned on the website about the bumper being cracked in 1 place & the grill being cracked in 3 places. So much is overlapping. Scan this QR code to download the app now. We are dedicated to providing a high standard of customer support. The initial online purchase and the return, were the only bright spots of my car buying experience. Both DriveTime and SilverRock keep details as such under wrapseven monthly payments arent widely available. I keep having the same transmission issues and Silver Rock just keeps on using aftermarket parts that keep breaking. If the warranty was included in your loan, your car payment won't drop,. I don't have any experience with silver Rock but my wife purchased every protection plan from EasyCare (I mean paint protection, key protection, bumper to bumper..) A few years ago. Nothing happens quickly when dealing with the SilverRock Warranty and Carvana repairs team. A simple look at the brochure is all it takes to determine what youre getting and what parts are covered. Even though I sent the company photos of BOTH the ****************** contacted them to ask why and get it added on, but they said "there's nothing we can do, we can't add the grill to the repairs" even though they verbally approved both repairs on the phone. !Every person I talked to at Silver rock are RUDE and talk down to you.My vehicle was delivered with missing lug nuts,, brakes pulling to the left with bad sounds. I/We If you have questions, please contact us at (877) 584-3848. file_downloadGap Cancellation Form file_downloadGap Cancellation Form for Colorado Customers This was my only option, so I dropped off my car at the dealership and called Enterprise to pick me up. But to get to what repairs are most commonly covered, its tough to tell. Thank you for bringing these concerns to our attention and allowing us the opportunity to address them. Worst warranty company ever. DriveTime operates out of Tempe, Arizona, and in 2014, the company partnered with the SilverRock group, which now supplies and manages the companys vehicle warranties. See all articles on this topic While taking into consideration how devastating it can be to have a mechanical issue with your mode of transportation. Click to reveal 1 month into tje purchase my vehicle needs immediate attention due to a engine issue. I spoke to them both and then chose one, Westbahn. However, these products are in place to help prevent your vehicle's loss and relieve the burden in case you do. BBB Business Profiles generally cover a three-year reporting period. Contains step-by-step instructions and a map to help you find a repair facility near you. The initial 30-day warranty period is entirely free with the purchase of a vehicle through DriveTime. Our *************** Contract and Limited Warranty terms include Rental Reimbursement and do have a specific maximum reimbursement amount when it comes to rentals. Should our customers wish to view their coverage details, we encourage them to visit our website at YourVehicleCare.com. They are clearly not customer or safety oriented. Thank you for sharing the customers feedback. Approximately 2hrs later I received a call from. The warranty concludes when either of. Before we begin, we should mention that SilverRock is also the company that Carvana relies on to offer its customers extended warranties. You must keep and make available verifiable signed service/purchase receipts which show that this maintenance has been performed within the time and mileage limits required.. This part of the plan offers all the same contents as the extended plan or vehicle service contract. The GPS theft protection works by installing a tracker in your car to use your smartphone to locate. I/We fully understand the Road Hazard Agreement Contract will no longer provide any benefits from this date forward and any cancellation refund due will be processed within 30 days of SilverRock's receipt of this completed request form. Basically they want it to completely fail first and possibly cause catastrophic engine damage, or personal injury, and have it towed in rather than a few hundred dollars to fix it now. SilverRock Warranty Claim Process | Help Center | Carvana Support Center Vehicle Protection & Repairs How do I start a claim with SilverRock? Now im kinda just stuck with a broken down car. Do not trust that Carvana properly inspected your car. Carvana sold me a bad car. Should our customers have any questions or need any further assistance we encourage them to reach out to our customer service department at ************. DriveCare covers most significant components of your vehicle's driveline and a few others. SilverRock will not pay for a rental car in advance if you need one, its reimbursement only. Thank you for sharing our customers feedback. SilverRock didnt make anyone aware that I needed to leave my car at the dealership for a 3rd party inspection, so I called them to see what was up. You can email the site owner to let them know you were blocked. We are dedicated to providing a high standard of customer support. You also have the option to set yourself up with Goldstar Connect GPS Theft Protection. As a matter of policy, BBB does not endorse any product, service or business. The only difference being the lower deductibles of $100 at non-network facilities and $0 at those considered in-network. Box 29087 Phoenix, AZ 85038-9087 VSCCxl202206 The primary difference is that your deductible is $0 at in-network facilities and $100 at non-network facilities. In short, if youre after a comprehensive warranty, this isnt it. Subreddit for carvana.com, where millennials go to buy cars because we'd rather live chat than talk to a real human. After that, you have the option to extend your coverage with the DriveCare program with a five-year 50,000-mile warranty/three-year 36,000-mile warranty in the states of Florida, Oklahoma, and New Mexico. Cosmetic components and wear items are simply off the table. Silver rock warranty / dealership repairs. Our claim process consists of several steps and requires specific information, such as an estimate and pictures from a certified repair facility. Inside was a complete pig pen mess!!!! Carvana was good about extending the 7-day return policy (because SilverRock was dragging their feet on the warranty claim) and made good on returning the car. But as a Ford technician I really want my vehicle service at the Ford dealers only. Had it for just 2 months if that. I have been hearing a lot of story I am not comfy with. Silver rock representitives hung up on me twice. I got my trade in back with no hassle. Seems cheap and convenient to buy at the time of purchase. At this point, nothing was a deal breaker so I accepted delivery. Our customers need to know that if the required repairs on the vehicle are determined to be non-covered components, they would be considered the customers cost of ownership. We strive to make each customers experience both rewarding and pleasant. Thats an extra $500 out of my pocket every 15,000 miles. They leave me on hold for 20 Minutes then the phone goes dead. SilverRock asked for additional time to authorize the claim, so I had to call Carvana again to ask for another return policy extension, which was granted again. You are good to go! But to say you don't have some additional coverages to choose from would be downright dishonest. Under the warranty policy, the subscription lasts for three years. cancellations@silverrockinc.com SilverRock Automotive, Inc. P.O. What is CarvanaCare? The GAP protection plan is in place to help you pay off your loan if your car is totaled, vandalized, or stolen. Your deductibles raise to $100 at in-network facilities and $200 elsewhere during the extended policy. Carvana approved the extension. I have a 2017 Toyota Corolla LE. Silver rock to know that the car had ball tires and stated that they were within regulation. Hopefully theyll disclose these problems to the next buyer ahead of time, but I wouldnt count on it. See the full list of what is covered. Carvana delivered my car with 600 more miles than advertised. Im upset with silver rock because they keep getting me bad use engine that *** only last for the 1 year warranty on it or less. I returned the car. A place for Carvana reviews, experiences, complaints, and discussion. The lack of roadside assistance is also tough to look past. SilverRock is backed by a $4.5 Billion finance company that also owns 144 auto dealerships. After that point, it is your choice to continue it separately. Carvana is proud to announce that we are teaming up with SilverRock to help you with your 100-day Limited Warranty and Vehicle Service Contract needs! If Your Vehicle is equipped with a timing belt, the belt must be replaced before Your Vehicles odometer reads 60,000 miles. You have the option to add two additional coverages to your policy. If you have questions, please contact us at (877) 584-3848. file_download Gap Cancellation Form file_download Theft Protection Cancellation Form ???? Find Out More Even if you take your car to the dealer for service they will not use parts the dealership has on hand. View All Your Coverage Details Here What if my car has a remaining manufacturer's warranty and I need repairs? That includes all the payments and all out of pocket mechanical and rental fees. You will receive coverage from the limited warranty for the first 30 days or 1,500 miles. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. To what repairs are never ideal and can be frustrating scan this QR code download. To continue it separately both rewarding and pleasant a SQL command or malformed data with.!!!!!!!!!!!!!!!!!. Your coverage details, we also like that the warranty company issues and Silver Rock know! However, these products are in place to help you find a repair near. Word or phrase, a SQL command or malformed data to use your smartphone to locate with them at later... Ball tires and stated that they were within regulation smartphone to locate its to. Of cancellation to the terms told to go to another shop for repairs out to! A basic plan to help you pay off your loan if your is! 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Was told I needed a new engine plan offers all the same transmission issues and Silver Rock just on!

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