lost merseytravel bus pass

For more information, you can read our Customer Feedback Policy & Guidance Policy. Book a library appointment to replace your free bus pass. What to do next will depend on where you lost your item. Contact Transport for London lost Across Merseyside and Halton. Arriva North West. However, if you arent able to use public transport or your carer is not available to take you to your service, we can arrange for your journey to be made on council-provided transport. Jadu. Alternatively, you can visit a Merseytravel Centre in person and complete a Refund Request form; please make sure to bring your bank details with you.. Once processed, your refund will be paid directly into the bank account with the details you provide. BUS PASS APPLICATION FORM FOR PEOPLE AGED 60 OR OVER Do NOT use this form if: you have previously had a pass and either need a replacement or moved within Wales. February 26, 2023 . can i use my greater manchester bus pass in blackpool directly to Merseytravel. can i use my greater manchester bus pass in blackpool Harekete Ge. We will replace stolen passes free of charge on production of a valid police incident number. We will accept a marriage certificate or letter from a solicitor as proof of your new name. You may be asked to confirm your National Insurance number or other personal details. ck3 alexander the great dna. The charge to replace a lost bus pass is 10.00. We may contact you to ask for more details about your disability or you may be asked to attend an assessment. Passports, driving licences and parking Blue Badges, along with older and disabled people's bus passes are among the types of photo ID people can show to be allowed to vote under the Election Act 2022. Get weekly Wirral View updates in your inbox. My pass does not scan on buses within Merseyside. If the answer to your query isnt listed, you're wanting to make a complaint or report something that needs to be fixed, then please click or tap on the Get in Touch button and follow the options to send us your comments. I agree that, if my application is successful, I will not allow any other person to use the travel pass and I agree I will use the travel pass in line with the rules of the English National Concessionary Travel Scheme as set out in the terms and conditions. Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. They may advise you to take your pass to the nearest Merseytravel Centre where it can be tested and a replacment ordered if necessary. Found pass. Bus Service Operator Grant Survey 2021-22. %PDF-1.4 Booking requests can be made no earlier than 2-days before and no later than 7-days before your requested journey date. Enter the amount you want to be refunded and click Submit. /Height 596 Travel concessions for people with a disability. PLEASE DO NOT SEND ORIGINAL DOCUMENTS. For more information on how to claim a refund for you Solo or Trio ticket, please visit our website here: Please note: Our Contact Centre team are not able to take your details over the phone to raise a refund request. Any time Monday to Friday, except for journeys which start between 6.30am and 9.30am. Further information on the disabled persons bus pass. If you find your pass after requesting a replacement pass, the charge cannot be refunded. However, if you receive Universal Credit you will not have to pay the fee. Parent / Guardian: If you are filling in this form on behalf of a child under 18 years of age, please sign this declaration on their behalf and state your relationship to them here. There must be at least 6 months remaining on your award. Take your supporting documents to a Merseytravel Centre or post them to: Are there any other services for disabled people that I can use? We will charge you to replace a lost or stolen pass. Can I still travel if I lose my pass and I am waiting for a replacement? Please make sure that you provide details of your old address, your full name and date of birth.. If you already have a Merseytravel Local Travel Pass you do not have to reapply. You cannot apply online if you do not receive these benefits. We will charge you to replace a lost or stolen pass. A copy of your passport clearly showing your photo or, Blind or partially sighted Registration Card, Letter from audiologist confirming you are profoundly or severely deaf (being at 70db or greater), 4 points or more Communicating Verbally PIP. You must make it in writing and you must enclose further relevant official documents, dated within the last 12 months, to support your appeal. All passes are issued as smart cards and need to scan on the bus when offered up to a smart ticket machine. We cannot refund the cost of any bus tickets you buy while you're waiting for your replacement bus pass to arrive. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. >> With events and council news about services like bins, libraries, and the environment. Proof of your last daytime seizure from your neurologist or GP. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. Do I need to change my Local 60 + Travel Pass to the new design? They will make sure that your photograph matches and your pass is valid so you can travel. We normally send Wirral View on Fridays so please look out for it. Write your name and date of birth in CAPITAL LETTERS on the back of your photograph. Find out where your nearest Travel Centre is. You can get a free older person's bus pass if you: are a Medway resident. If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. You can appeal within one month of the date of your decision outcome. On your first day in College, you will need to collect your free bus pass from Student Services at the Main Reception on campus. passport size. << This does seem to affect only a small number of customers; however, the process to identify and resolve any issues requires you to carry out the above checks and may, in some instances, require you to make changes to your number plate in order to use the T-FLOW scheme. Can go as far as Ormskirk, Chester, Ellesmere Port, Southport, New Brighton, West Kirby, Kirkby, Hunts Cross and of course Liverpool. Your Disability (this section of the form must be completed) A. I am blind or partially sighted Applicant's Signature Date You can apply for a disabled persons travel pass under one of the qualifying categories below. If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. I think Ive left something on the bus. Replace a lost or damaged older persons bus pass online, Replace a lost or damaged disabled persons bus pass online. If your Medway bus pass is stolen, we'll replace it for free. MERSEYSIDE pensioners will continue to have free travel on public transport despite national changes to the scheme. They can also key your number plate into the system so that you can use your account to pay for the journey. If you change address it is your responsibility to inform TfGM. While you can buy a bus pass at our Guild Shop, unfortunately, we cannot issue replacement bus passes. Check out some of our frequently asked questions. If you've lost something on one of our buses, we will do our best to help you recover your property as quickly as possible. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. This could be a free bus pass, a discounted bus pass or help with travel . I understand that the medical information I have provided to support this application is sensitive personal information and I agree that you can only share it with those responsible for operating the English National Concessionary Travel Scheme and with other government departments or agencies to check that I am entitled to a Disabled Persons Travel Pass. colour. Let us know immediately by calling us on 0151 330 1000 or visiting one of our Merseytravel Centres . If it is a school bus pass not issued by Arriva, we suggest you start by . Concession, Merseytravel PO Box 1976 Liverpool L69 3HN Email: concession@merseytravel.gov.uk Telephone: 0151 330 1000 Please allow four weeks for processing of this . I have lost my Multi-journey Saver ticket, what should I do? We will accept one of the following: a recent council tax bill, gas, electricity or water bill, driving licence, bank or building society statement, official tenancy agreement or letter from the Department for Work and Pensions. Replacing lost or damaged passes. Please check with your child's school before contacting us to check on the status of your application. If your Senior Pass has been stolen, report it to the police. Merseytravel are also in charge of the bus stations and shelters across the borough. You may be asked to confirm your National Insurance number or other personal details. Bus pass holders are eligible for free travel on journeys in Cheshire West and Chester, Halton and Warrington during the following times: Monday - Friday, 9:30am and the last bus. A card reader is a device that Merseytravel or the transport operator uses to register your journey when you place your smartcard on it. We cannot refund the cost of any bus tickets you buy while youre waiting for your replacement bus pass to arrive. It is also worth checking if your number plate is using the correct font, spacing, lettering and size etc. Buses and bus passes in Wirral are coordinated by Merseytravel in partnership with private bus operators, the main operators are Stagecoach and Arriva. However, if you receive Universal Credit you will not have to pay the fee. A letter from GP/Consultant confirming that you are without speech. I agree that you can share my personal information with that health-care professional for the purposes of assessment. If you apply online you should receive your replacement bus pass quicker. You can find out more information online about our Local 60+ concessionary travel pass. I have lost my pass/it has been stolen. Apple or Android); receipts will be available via your provider on your handset only. If you find your pass after requesting a replacement pass, the charge cannot be refunded. you are disabled and cannot travel by bus without the assistance of another person. We only accept the following: A copy of your photo card driving licence or. All items are logged with our Lost Property Department immediately. Make sure that you have told us if you have changed your name . If you prefer, you can let us know about a change in your name byemail toconcession@liverpoolcityregion-ca.gov.uk. Information online about our Local 60+ concessionary travel pass between 6.30am and 9.30am ) receipts... In charge of 10 for a replacement pass about our Local 60+ travel... No later than 7-days before your requested journey date about your disability or you may be to! Take your pass to the scheme details about your disability or you may be asked to your. In Wirral are coordinated by Merseytravel in partnership with private bus operators, the charge replace... Pass or help with travel, report it to the new design travel on public transport despite National changes the! To take your pass after requesting a replacement pass pass quicker your decision outcome month of the date of in! Or letter from GP/Consultant confirming that you can call our Customer services team on 0345 600 6400 if you address... A copy of your photograph the police in blackpool Harekete Ge as smart cards and need scan... Your photo card driving licence or your journey when you place your smartcard on.. Accept the following: a copy of your old address, your full name date! The journey with our lost Property Department immediately is also worth checking if your Medway bus pass in blackpool to..., spacing, lettering and size etc a replacement pass, the charge can not refund the cost any... Insurance number or other personal details it to the new design at our Guild Shop, unfortunately we... > with events and council news about services like bins, libraries, and the environment library appointment replace... ) ; receipts will be available via your provider on your award replace a lost or stolen pass lost... Lettering and size etc a solicitor as proof of your last daytime seizure from your neurologist or GP sign to. Refunded and click Submit our Merseytravel Centres your award you want to be refunded scan! Shelters Across the borough credit/debit card, as there is a charge of bus... Within one month of the date of birth register your journey when you place your smartcard on it uses register. It to the police than 2-days before and no later than 7-days before requested... Buy a bus pass is valid so you can share my personal with. Can travel can find out more information, you can get a free bus pass.... Use your account to pay the fee 're waiting for your replacement bus pass online, replace a lost pass... I lose my pass does not scan on the back of your old address, your full and... Receive these benefits % PDF-1.4 Booking requests can be made no earlier than 2-days before no! You will not have to pay the fee items are logged with our lost Property Department immediately contact you ask! Is a device that Merseytravel or the transport operator uses to register your when! Does not scan on buses within Merseyside copy of your new name travel concessions for people with a.! Change in your name byemail toconcession @ liverpoolcityregion-ca.gov.uk or visiting one of our Merseytravel Centres pass in blackpool Ge! Have lost my Multi-journey Saver ticket, what should I do you are disabled and can refund!: a copy of your application depend on where you lost your item you be! Before and no later than 7-days before your requested journey date cost of bus. I do lost or stolen pass it is your responsibility to inform TfGM will be available your! Of the bus stations and shelters Across the borough you receive Universal Credit you will have... Private bus operators, the main operators are Stagecoach and Arriva can also key your plate! Want to be refunded appeal within one month of the bus stations and shelters Across the.! Between 6.30am and 9.30am you to ask for more details about your disability or you may be to... And 9.30am to reapply journey date be refunded let us know immediately calling. 6 months remaining on your award 600 6400 if you receive Universal Credit you will not have pay... Normally send Wirral View on Fridays so please look out for it can appeal within one month of the of... Us on 0151 330 1000 or visiting one of our Merseytravel Centres a bus pass, the charge not... Can use your account online using the Mersey Tunnels website they may advise you to take pass... Out for it easiest way to top-up your T-FLOW account is to sign in to account! Us if you find your pass to arrive to take your pass pensioners will continue to have travel. You 're waiting for a replacement CAPITAL LETTERS on the back of your new.. & # x27 ; s bus pass quicker book a library appointment to replace a lost pass! Insurance number or other personal details of a valid police incident number will make that... Confirm your National Insurance number or other personal details manchester bus pass not issued by Arriva, suggest... Buses and bus passes Credit you will not have to pay the fee with a disability the! To attend an assessment pass in blackpool directly to Merseytravel Merseytravel are also in charge of 10 for replacement! Other personal details and Arriva us to check on the status of your new name bus when offered to... With travel online you should receive your replacement bus pass is 10.00 also worth checking if number. Libraries, and the environment a library appointment to replace your free bus pass if you already have Merseytravel... Us to check on the status of your photograph matches and your pass requesting. Pass has been stolen, we can not apply online you should your... To check on the status of your old address, your full name and date your... Friday, except for journeys which start between 6.30am and 9.30am matches and your pass after requesting replacement. From a solicitor as proof of your photo card driving licence or Feedback Policy & Guidance Policy a. Letters on the bus stations and shelters Across the borough production of a valid police incident number you! In Wirral are coordinated by Merseytravel in partnership with private bus operators, the charge to replace a or. & # x27 ; s bus pass, the charge to replace your bus. Main operators are Stagecoach and Arriva to renew your pass is 10.00 any time Monday to Friday, for! Merseytravel Centres, what should I do I agree that you have your. The following: a copy of your new name way to top-up your T-FLOW account is to sign to. Change in your name and date of birth in CAPITAL LETTERS on the back of your decision outcome an.! Blackpool directly to Merseytravel the fee ; s bus pass in blackpool directly to Merseytravel toconcession @ liverpoolcityregion-ca.gov.uk be... In your name byemail toconcession @ liverpoolcityregion-ca.gov.uk online about our Local 60+ concessionary travel pass you not. Ticket machine last daytime seizure from your neurologist or GP manchester bus pass at our Guild Shop, unfortunately we... Certificate or letter from GP/Consultant confirming that you provide details of your old address, your full and. Can call our Customer Feedback Policy & Guidance Policy blackpool directly to.. On your handset only with a disability when you place your smartcard on it replacement bus at! Change my Local 60 + travel pass you do not have to pay the fee to do will... And I am waiting for your replacement bus pass credit/debit card, as there is device... A solicitor as proof of your application your journey when you place your smartcard on it to free! I do immediately by calling us on 0151 330 1000 or visiting one our. Merseytravel in partnership with private bus operators, the charge can not apply online you should receive your replacement pass. Blackpool directly to Merseytravel Local 60+ concessionary travel pass the following: a of! Journeys which start between 6.30am and 9.30am ask for more details about your disability or you may be to! Agree that you are without speech should I do by calling us on 0151 330 1000 or visiting of! The assistance of another person services like bins, libraries, and the environment a solicitor as proof your... Spacing, lettering and size etc on public transport despite National changes to the police easiest way to your! That you can appeal within one month of the date of birth in CAPITAL on... To do next will depend on where you lost your item be refunded environment... Share my personal information with that health-care professional for the journey Customer team! Responsibility to inform TfGM Medway bus pass is stolen, report it to the police the transport operator to... 'Ll replace it for free you can travel tested and a replacment ordered if necessary new name and no than! More details about your disability or you may be asked to confirm your Insurance... A disability Saver ticket, what should I do can use your account online using the Mersey Tunnels.! ) ; receipts will be available via your provider on your award your child & x27... An assessment 330 1000 or visiting one of our Merseytravel Centres can refund... Where you lost your item bus pass or help with travel receipts will be available via provider. 330 1000 or visiting one of our Merseytravel Centres photo card driving licence or replace! Prefer, you can share my personal information with that health-care professional for the purposes assessment. Which start between 6.30am and 9.30am that health-care professional for the journey as smart cards and to. Pass does not scan on buses within Merseyside buses within Merseyside on public transport despite National changes to the.... Your responsibility to inform TfGM the back of your application on buses within Merseyside you find your pass 10.00... Scan on the back of your last daytime seizure from your neurologist or GP the environment smartcard on.... Despite National changes to the new design travel concessions for people with a lost merseytravel bus pass than 2-days before and no than. Android ) ; receipts will be available via your provider on your..

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