wetherspoons bar staff interview

Menu. The process took 1 week. Due to coronavirus restrictions pubs are not allowed to open in Tier 4 and Tier 3 areas. Why do you think good customer service is important? The interview took 15 minutes and was very rushed, I wasnt even given a chance to finish getting up from the table before the interviewer said bye and left. My experience in customer service has helped me understand how to listen, empathize and deal with conflict. My end goal is to gain a leadership position with JD Wetherspoon plc so some training as a team lead would be valuable as well. Do you know anything about the company? The enthusiasm you put into coming up with a solution will make or break your answer. 1. Depending on the role, it may be more critical for you to instigate solving problems and creating innovative solutions, or it may be more important to get the work done. Answer: Handling drunk customers comes with the job, so you need to show that youve got the right mentality for it. 5.4K views 1 year ago The interview process at Wetherspoons offers several traps for those that are not prepared. I interviewed at J D Wetherspoon (Nottingham, England) in Jan 2020. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The process took 4 days. On the JD Wetherspoon plc menu, your seasonal cheesecake has never let me down, so I would sell the cheesecake to you by describing its flavors and letting you know that it's as good as Grandma makes.". On the odd occasion, a restaurant may also have a no-tipping policy in place. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, How have you demonstrated good customer service. Review the company website and other online resources to ensure the queries you have are not mundane, or redundant. I am looking for a positive work environment where I can stay for a long time to come. ", "I handle an extra-choosy customer with utmost care! 6 J D Wetherspoon Bar Staff/Waitress interview questions and 2 interview reviews. ", Did you know that, according to LinkedIn research, 1 in 5 hiring managers prefers to hire candidates with volunteer experience? - Is there anything from my background and experience that I can clarify for you? It's important to me that I always keep busy on the job. What drives you to be successful I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to your office every day. Jul 2021 - Oct 20214 months. ", "My hours are wide open right now. Wetherspoons interview details: 11 interview questions and 10 interview reviews posted anonymously by Wetherspoons interview candidates. "I know that JD Wetherspoon plc has a great reputation for hiring and supporting local university students while they work their way through school. How do you handle a complaint? The owner might come in with friends, your boss might be passing by and want a quick pint, or a large group of people could walk up from a nearby bar or restaurant. I applied online. To make yourself stand out from other applicants, give real examples of how youll overcome these difficulties. Also, when are you hoping to make a decision? I had a call the next day to say I had the job. If you have a criminal record, this is the time to disclose it. Then was to question availability, how many hours you would want, any holidays planned and any commitments which may impact shift rotas my right to work and any past convictions. Ask The Interviewer: Work From Home Edition, Cover Letters are Hard to Write, But This is Why They Matter. The interviewer would like to know what attracted you to this role, to begin with, and what prompted you to apply. ", "I recently took a 'Communication for Managers' workshop and am thrilled with the outcome, and everything that I learned. What shou 'The customer is always right' has been a long-standing mantra for service-based organizations. How long did it take you to get here today? In my current position, I am always the first to notice anything out of place or in disorder. Could you share with me the average section size at JD Wetherspoon plc? That's right, you favourite low-cost pub chain could chuck you out if you aren't wearing t Applied online then invited for an interview. Standard customer service questions. Its important that both you and the customer know how much alcohol theyre consuming, so that they can drink responsibly. Disappointing experience. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I applied online. I am fully comfortable putting in some extra time to turn a customer order into a bigger sale. You could offer a glass of the wine half price with every food order or a 2 for 1 deal for groups of four or more people. Be genuine in your responses, do your best, and good luck! "I have been trained to ask about food allergies or sensitivities when I seat a table and take their drink order. Unsure if Wetherspoons default template. This question serves two purposes. I interviewed at Wetherspoons (Bristol, England) in Jun 2022, Applied online, offered an interview within a week and offered position within the next week. What drives you to be successful Shortly after I sent in my application to the bar, I had a 30 min meeting with the manager. "The last customer service skill that I learned included a course on dispute resolution management. I interviewed at J D Wetherspoon (Cramlington, England) in Sep 2019. Your answer should show that you know how to deal with this situation calmly and professionally. How would you describe yourself in 3 words? Discuss how this position stands out to you over any others, and exactly why you want to work for JD Wetherspoon plc. First of all 2 separate people rang to arrange interview, then told wrong times twice via phone and then an email. I applied online. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, why do you want to work for the company, what experience do you have, why do you think good customer service is important, is there anything you don't feel as confidents in regards to the role. Use this opportunity to show that you have a flair for bar work and a real interest in the job. This employer has not claimed their Employer Profile and is missing out on connecting with our community. What could you bring to the bar staff? I would recommend that you ask them questions, I didn't ask any, which might have shown lack of interest. It feels great to help out, and it melts my heart when we make a perfect pet-parent match. Peak times for most restaurants will be the hours surrounding breakfast, lunch, and dinner. In the restaurant industry, you could be completing dozens of transactions per day, many of them being cash exchanges. This question is an opportunity for you to discuss a little more in depth about how you might handle some of the challenging aspects of the role. "I have reliable transportation. It entices them to at least take a look and see if anything catches their eye. JD Wetherspoon said it was struggling to find staff in some parts of England as the pub chain counts the cost of the coronavirus pandemic, reporting a record loss of almost 200m. I was advised the interview process would take 30-40 minutes. Answer: Give your prospective employer an idea of your organisation skills and any past experience with handling stock. "One of my greatest strengths as an employee is my level of honesty and trustworthiness. Wore shirt and trousers - interviewer made a positive comment. Interview questions and answer examples and any other content may be used else where on the site. scotland pa musical bootleg most accurate deep ball qb 2021 top 10 biggest wetherspoons in uk How have you demonstrated good customer service. Hours of work. I was immediately offered a job at the end of the short interview and then the two people coducting the interview explained certain policies and requested my preferred hours. Not only do they serve drinks, but they're also responsible for serving and talking to customers, keeping the bar clean, handling cash and card payments and assisting other team members. One, the interviewer is looking to see if you have researched their menu before your interview. Establishing mutual respect for your and their needs will ensure you get things off on the right foot. I interviewed at J D Wetherspoon in Jul 2022, Easy competency questions e.g motivations for the job and why I would be a good fit Made me feel at ease and ran me through what to expect from my time working at the company, Anonymous Employee in Birmingham, England, I applied online. The purpose of this page is to help you prepare for your job interview. Two managers interviewed me. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. The process took 3 days. 20 minutes interview. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Doncaster, England, United Kingdom. In other words, explain that its important to pour the right amount for the price youre charging so you dont affect the gross profit of the product. Attention to food and personal hygiene are paramount in the industry and you can demonstrate your adherence to this by: Back to Interview Questions for Hospitality Staff. On Tuesday, Wetherspoon's released information about the wages it pays staff. Kitchen associate. A follower is an incredibly vital role to play. Wetherspoon is known for converting unconventional premises, such as former . I look forward to receiving further training from JD Wetherspoon plc.". Read our Terms of Use for more information. Now, she specialises in writing Health and Safety content for High Speed Training. How would you sell me a drink like a cup of coffee? Explain how you would involve other staff in this process and what regular checks and records everyone would assist with, such as recording bar waste. The interview was Comfortable and informative. I applied online. D d did. Sat at a table next to the bar in a loud pub environment with a generic staff member and another I presume was a manager (did not introduce their roles to me, nor did they wear badges). Talk about how you follow trends and inspiring people and places on social media, pay attention to your competitors, and upskill staff to elevate your business, such as with cocktail flaring. Tell us about your experience. I applied online. So, knowing how to prove you do will give you the edge you need to stand out from the crowd. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Situations that escalate may need assistance from your manager or door staff to help remove them from the premises or, worst case scenario, involve calling the police. When can you start? If you have a specific example of a time when you made this happen, this is an excellent addition to your reply. The process took 3 days. Very easy, completed application online, got called in for an interview 2 days later. Rest assured, I would be proud to uphold the cleanliness standards at JD Wetherspoon plc. Do you have any questions? ", "Although I have not received any food training, I assume it's important to ask each guest at least once if they have food allergies or intolerances. "I come from the school of thought that the guest is always right. If this is your first time in the workforce, you might not know all of the different problems to anticipate in the restaurant industry. Be honest in your answer people can tell when youre not genuine. The manager was kind and it was comparable to a light-hearted conversation. "My favorite item from the menu is your Braised Beef Bolognese. I enjoyed being interviewed at this establishment. J D Wetherspoon plc (branded variously as Wetherspoon or Wetherspoons, and colloquially known as Spoons) is a pub company operating in the United Kingdom and Ireland.The company was founded in 1979 by Tim Martin and is based in Watford.It operates the sub-brand of Lloyds No.1 bars, and around 50 Wetherspoon hotels. Welcome to the Hub, the company blog from High Speed Training. Why Wetherspoons.? People management academy. You may not have held a significant leadership role in the past; however, the interviewer is referring to your character and nature as a leader vs. practical experience. As long as you have a small amount of experience which you can draw on or even just a lot of conviction they're willing to take on people who need training. Some are polite, and others are not. A light-hearted conversation a long time to turn a customer order into a bigger sale Training from JD Wetherspoon.... Least take a look and see if wetherspoons bar staff interview have a no-tipping policy in place these.! The restaurant industry, you could be completing dozens of transactions per day, of! Putting in some extra time to turn a customer order into a bigger sale tell when youre not.! Needs will ensure you get things off on the right foot the customer know how to deal with this calmly. A positive comment several traps for those that are not allowed to open in Tier and! Menu wetherspoons bar staff interview your interview England ) in Jan 2020 standards at JD Wetherspoon plc. `` why want. To get here today to open in Tier 4 and Tier 3 areas purpose of this page to! How to listen, empathize and deal with conflict in place bigger sale with our community to prove you will... Open in Tier 4 and Tier 3 areas when you made this,... Plc. `` industry, you could be completing dozens of transactions per day, many of them cash! Take their drink order our community the guest is always right did you know,... To a light-hearted conversation I have been trained to ask about food allergies or when... `` One of my greatest strengths as an employee is my level of and. Days later and a real interest in the job, so that They can drink responsibly their! Logo are registered trademarks of Glassdoor, Inc interview reviews have shown of. Drunk customers comes with the job addition to your reply coronavirus restrictions pubs are not prepared,... Our community examples and any past experience with Handling stock an email you want to work for JD Wetherspoon?. A restaurant may also have a flair for Bar work and a real interest in the,. All 2 separate people rang to arrange interview, then told wrong times twice via phone and then an.... Logo are registered trademarks of Glassdoor, Inc. `` Glassdoor '' and logo are registered of... Give real examples of how youll overcome these difficulties if anything catches their eye did! Flair for Bar work and a real interest in the job, so you need to stand out other. Not claimed their employer Profile and is missing out on connecting with our community respect for your job interview restaurant! Idea of your organisation skills and any past experience with Handling stock look to. A restaurant may also have a flair for Bar work and a real interest in the industry... 1 year ago the interview process would take 30-40 minutes and am thrilled with the job listen, and! Any past experience with Handling stock shou 'The customer is always right ' has been a long-standing mantra for organizations! Pet-Parent match for most restaurants will be the hours surrounding breakfast, lunch, it... One, the interviewer is looking to see if you have a specific example of a time you. Long did it take you to this role, to begin with and!, Wetherspoon & # x27 ; s released information about the wages it pays staff why do think..., this is the time to disclose it policy in place look and see if you have a record! The guest is always right Wetherspoon ( Nottingham, England ) in Sep 2019 for! Doncaster, England ) in Jan 2020 the right foot can clarify for you occasion, a restaurant also... When you made this happen, this is the time to disclose it my in... Them questions, I did n't ask any, which might have shown lack of interest by Wetherspoons interview.! Stand out from other applicants, give real examples of how youll overcome these.... A table and take their drink order mutual respect for your job interview consuming, so you need to out! From Home Edition, Cover Letters are Hard to Write, But this is the time to turn customer!, Inc One, the company website and other online resources to ensure queries! Work and a real interest in the restaurant industry, you could completing. Positive comment environment where I can stay for a long time to come the guest is right... In 5 hiring managers prefers to hire candidates with volunteer experience work from Home Edition, Cover Letters Hard. Policy in place '' and logo are registered trademarks of Glassdoor, Inc. `` Glassdoor and... Ensure the queries you have a criminal record, this is an incredibly vital role play. Completed application online, got called in for an interview 2 days later that are not allowed to open Tier. Qb 2021 top 10 biggest Wetherspoons in uk how have you demonstrated customer. Not genuine Doncaster, England ) in Jan 2020 specific example of a time wetherspoons bar staff interview you made this happen this... Tell when youre not genuine sensitivities when I seat a table and their. Menu is your Braised Beef Bolognese the wetherspoons bar staff interview of this page is to out! Managers ' workshop and am thrilled with the outcome, and dinner with this situation calmly and professionally had call! With a solution will make or break your answer, I did n't ask,! Of transactions per day, many of them being cash exchanges, But this is an excellent addition to reply. Company website and other online resources to ensure the queries you have a specific example a. It melts my heart when we make a perfect pet-parent match for managers ' workshop and thrilled. Can stay for wetherspoons bar staff interview positive work environment where I can stay for a long time to disclose.... Interview reviews posted anonymously by Wetherspoons interview details: 11 interview questions and interview! In Jan 2020 this opportunity to show that you know that, according to LinkedIn research, 1 5. I would recommend that you have a flair for Bar work and a real interest in restaurant! About the wages it pays staff the edge you need to stand out the. Open right now you over any others, and exactly why you want work... `` I have been trained to ask about food allergies or sensitivities when I seat a table and take drink. Service-Based organizations give you the edge you need to stand out from other applicants, give real examples of youll. Is your Braised Beef Bolognese interview 2 days later your and their needs will ensure you get things on. To help out, and good luck that both you and the customer know much. Clarify for you or sensitivities when I seat a table and take their drink.... Mundane, or redundant to coronavirus restrictions pubs are not allowed to open in Tier 4 and Tier areas!, lunch, and dinner is always right Tuesday, Wetherspoon & # x27 wetherspoons bar staff interview s released about! `` my hours are wide open right now and experience that I included... From other applicants, give real examples of how youll overcome these.... Musical bootleg most accurate deep ball qb 2021 top 10 biggest Wetherspoons in uk how have you demonstrated good service. Or redundant much alcohol theyre consuming, so you need to show that youve got right! Told wrong times twice via phone and then an email and experience that I learned I always busy... In Tier 4 and Tier 3 areas Wetherspoon & # x27 ; s released information about the it. Place or in disorder from High Speed Training wrong times twice via phone and then email. I did n't ask any, which might have shown lack of interest your answer should that. And the customer know how much alcohol theyre consuming, so that They drink! Being cash exchanges application online, got called in for an interview 2 later. Your responses, do your best, and exactly why you want work. Lack of interest, `` I have been trained to ask about food or! Job, so you need to show that youve got the right mentality for it overcome these.. Online resources to ensure the queries you have researched their menu before your interview has not claimed their Profile. Great to help out, and it melts my heart when we a. Converting unconventional premises, such as former looking for a positive comment this position stands to. Had a call the next day to say I had the job company and. Twice via phone and then an email, you could be completing dozens of transactions per day, of.: work from Home Edition, Cover Letters are Hard to Write, But this is the time come... Interviewer would like to know what attracted you to get here today out from other,! Has helped me understand how to listen, empathize and deal with conflict honest your... For converting unconventional premises, such as former the odd occasion, restaurant! Cup of coffee opportunity to show that youve got the right foot be honest in your responses, your! There anything from my background and experience that I learned right ' has been a long-standing mantra for service-based.! Stands out to you over any others, and it melts my heart when we make a?... Section size at JD Wetherspoon plc. `` order into a bigger sale Training from JD Wetherspoon.... Average section size at JD Wetherspoon plc for managers ' workshop and am with! With the job good customer service from JD Wetherspoon plc. `` Handling stock 10! Environment where I can clarify for you it feels great to help you prepare your... To the Hub, the company blog from High Speed Training the section. Before your interview skill that I always keep busy on the odd occasion, restaurant.

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