best buy delivered wrong item
I live in a high rise apartment building in Washington, DC that has staff available to accept and sign for packages. Wrong item delivered, still no refund!!! So goodbye to package return policy. I tried to call the customer service as well but they were least bothered. I can't reach the product because it's very far away, so I can't return it. 1. kaixen 7 yr. ago. Asked 1 month ago by Cody. This letter is regarding the wrong product I have received and want to return soon. If you have got any wrong item instead of your main item then its creating some problems for you. But due to constant delays from the access point being unable to receive more than 10 packages at a time. Not entirely sure but if I can't get a refund this really sucks. I'll be honest, you're plenty aware of what the right answer is here. Visit often because new items are added regularly. So, I contacted Best Buy customer service support and they told me they will initiate a package trace and start a investigation with UPS and ask me to wait 8 business days and will give me an update at the end. I hope it works out for you good luck, They wont refund me and I ordered an iPad, I used cash app I did but aint no telling whats gone happened with cash app, I ordered an iPad off of bestbuy long story short my package said delivered but I did not receive it it has been over a week now. I paid for ups ground shipping. Thankfully I took the day off because I had all the time in the world to wait on hold, so I called back again. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Service 248. So glad. Is it possible for best buy to bring the replacement out and pick up the current one at the same time. Although I won't promise a different outcome, I am more than happy to help you look into this further. they looked up the order just like I could. All the bills and tags are in proper condition, so there will be no problem in returning. UU. I eventaully ended up asking to speak with a supervisor to escalate the request. If worse comes to worse, I'd do a chargeback on your card. We cannot provide order/purchase support, return authorization, or product availability/in stock timelines. At that point there was nothing I could do but wait for shipping confirmation. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I'm assuming or rather hoping that I need to wait 24 hours before I can do that? So this is possible. Home Letters Templates Complaint Letters. UPS lost my God of War Ragnarok Jotnar edition $284.33 and Sony is refusing refund and ups is saying product description not good enough. They kept giving me different answers and then told me the only way I could get the money back was to contact the store that I bought the Best Buy gift card from. Planning on building a computer but need some advice? I think I got a refund but I wanted the camera for the sale price. Overview. Honestly so glad to hear people caught up in the same situation, and Best Buy helping out completely. The Amazon A-to-z Guarantee will also reimburse you if you do not receive an agreed upon refund from a third-party seller or if a third-party seller charged an amount greater than the amount you authorized for your purchase. Best Buy Marketplace Large Item Scheduled Delivery. Text Message Terms and Conditions. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. #14. 2. Best Buy is issuing me a full refund. They'll see some dot-com orders and what not and in store sales. That's right. Then the replacement arrived and it was even more damaged. So as of right now, the package is either lost, stolen, or perhaps a neighbor took it in because it was wrongly delivered and hasn't returned it here yet. However, is it still possible that I can get charged again since I signed that I received it? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I returned a Mac Book just around Thanksgiving at Maple Grove store and ahve not recieved my refund. When he came back on the line I told him that I need someone from Best Buy to contact FedEx to file a claim for the missing package because I never received it, even though it says it was signed and delivered for. Ok now I have to call the shipper. Welcome to our Best Buy Community Forums! Best Buy Membership, Protection, and Geek Squad Terms and Conditions. To initiate a kiosk return, please contact us at 1-877-415-3487 Monday through Sunday 6 a.m.-12 a.m. CT. Kiosk returns cannot be started in stores. Shipping 168. Still no refund. I called Best Buy customer service to have the order rerouted to my home. If the item was shipped from the store you return it to, they will do the checking for stock versus inventory count, and fix it there. it took over 2 weeks to arrive usps. Checked there and no luck. All rights reserved. I have contacted Best buy customer service on the phone 3 times, and they keep stating I have to wait. On April 9th I spoke with the front desk to confirm if any packages were delivered and the staff member stated that no one working for the apartment had a name that matched the signature for the package. On January 5, I got an email saying that my return was received. They said that they could not refund my gift certificate and credit card until they received it back in their warehouse, but assured me as soon as it arrived, I would get my refund. Asked my neighbors if they had it for me but no success. Bringing the duplicate back will prevent any such problem in the future with the one you keep. Thanks for sharing. The following day it showed they prepared the label for shipping, however the next day (day 2) it showed as being delayed. See More Details, Les clients internationaux peuvent magasiner au www.bestbuy.com et faire livrer leurs commandes nimporte quelle adresse ou nimporte quel magasin aux tats-Unis. read more. Anyone is welcome to seek the input of our helpful community as they piece together their desktop. Ruined my day. From what I understand of FedEx's missing package procedures, tthere's a whole process where the delivery driver will be contacted to check the van and also GPS tracking will be used to locate the package at the time of the scan. . Best of luck man. Options. Learn More about These Pickup Options. The next day, a Thursday, the Best Buy box was delivered to her office. Lol seriously man? I don't believe that customer service did anything inheriently wrong (at least not beyond what their procdures are) since my experience was the same accross the board with everyone I spoke with, but I do believe Best Buy has a huge problem with taking care of their customers. I have checked my spam folders and nothing is in there. Ship it back (for online items only): Fill out the Returns form in your Order History under My Account. Ally opened it up and instead of the lens she'd paid $228.43 for, it contained a $70 Nikon CoolPix digital camera . I just want the product I paid for lol. Please just keep it. You sent the wrong item!!! So for whatever store sent you the items, they'll be really confused. I signed off the item and now thinking of waiting at least a month before I do anything with it. Hey! On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with . You will be directed to the 'Package Tracking' page. /r/buildapc is a community-driven subreddit dedicated to custom PC assembly. Complaint Letter for Delivery in Wrong Address: 4 Templates, Reporting Missing Item Letter: 4 Templates, Apology Letter for Wrong Delivery: 4 Types Templates, Wrong Color Product Received Complaint Letter: 4 Templates, Apology Letter for Giving Wrong Information: 4 Templates, Apology Letter for Late Delivery: 4 Templates, Wrong Product received Complaint Letter: 4 Templates, Wrong Size Product Complaint Letter: 4 Templates, Complaint Letter to Council Sample Templates, Damaged Product Complaint Letter to Amazon: 4 Templates, Agile Coach Cover Letter Example: 4 Templates, Air Traffic Controller Cover Letter Example: 4 Templates, Assistant Soccer Coach Cover Letter Example: 4 Templates, Assistant Site Manager Cover Letter Example: 4 Templates, Assistant Sales Manager Cover Letter Example: 4 Templates. Lost and Misdelivered Packages. EDIT: An update for anyone who cares. I may have accidently sent back the wrong the box. It was at this point I believed the package was misdelievered. r/BestBuy is a community-driven subreddit for employees to engage in meaningful conversations, ask for help, and discuss the company or their local store. Now I have two. If a small business accidentally sent me something I would definitely think differently. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I'm mostly just baffled at this entire process of reporting a missing package. Our compact refrigerator possesses a much deeper and enlarged space of 21.3 x 21.38 x 56.69" with large capacity to keep all your food totally fresh. One was considered "lost in transit" so a second was sold at zero as a replacement. Consumers satisfied with Best Buy most frequently mention return policy, price match and good prices.Best Buy ranks 18th among Electronics sites. Pick up your order at any one of our convenient alternate pickup locations, including UPS and FedEx stores, CVS Pharmacy, Walgreens, Michaels, Advance Auto Parts, Dollar General and other independent stores in your area. If you return a cell phone with a service plan, be sure to tell us if you want us to cancel . What can I do? If bestbuy is not able to make it right with you with a refund/ replacement my next move would be a charge back from the credit card I used for goods purchased but not received. I look forward to hearing back from you. In that case they basiclly sold it to you a second time for zero cost. The frequency of wrong orders being delivered are higher in the case of online purchases. He also told me I would be contacted by bestbuy within 3 days. Choose from a variety of open-box items, all discounted to save you money. Thank you very much for the kind words, liv10262020! However, there was no guarantee I would get the item before Christmas. I really am not sure how I am supposed to proceed here? The problem is my address is in California and they delivered it in Kentucky, somehow. There was nothing more the FedEx rep could do for me because I did not ship the package so I cannot submit a missing package claim. For some items, the carrier will contact you to set a delivery appointment or to confirm pickup of the order. Still waiting on the refund, even with repeated calls and chats with customer support. They'll throw it in items that were returned normally that day and it'll go back for sale but never get fixed as far as inventory is concerned. Either way you avoid a nasty surprise in the future when they realise and ask for their goods back or payment. I request you to please exchange it as it's a gift . I reached out to Best Buy next to notify them and see if there was anything else that I needed to do. My question involves criminal law for the state of: California I bought a Chinese knockoff of a wireless dongle ages ago that was intended interface with an object I already owned, it never worked and I ended up abandoning my project. Damn that sucks I hope you get this figured out, My cpu didnt show up or was delivered to the wrong house a couple months ago I contacted Best Buy and they refunded me for it right away. All rights reserved. Create an account to follow your favorite communities and start taking part in conversations. I had to wait 45 minutes for her to be able to contact FedEx. But: Technically, the store made the error. But I cant trust bestbuy. Be sure to know the "unwritten" rules at Best Buy when it comes to mis-stocked items and asking for the lower price: If there is only one item stocked wrong, depending on the price difference, you may have a tough time making a case for the lower price. Click the order number on your 'Purchases page.'. Absolute garbage, I'm not waiting an entire month just because of awful shipment management. On the SITE itself it said 2 days,2 DAYSand now I'm getting the run around for anENTIRE MONTH? This is the place to ask! We have had TVs go out for curbside that were not properly checked out and unfortunately we can't prove that the customer has the item or not without going through days and days of footage. The Consumer Rights Act states that items must be 'as described'. 2 chat sessions and 2 phone calls. According to The Plain Dealer, an Ohio man narrowly avoided being taken in a scam that preys on the distraction you feel after your credit card has been breached by criminals. Hopefully it was sent signature required otherwise UPS probably won't be too helpful. I'll be able to sleep tonight lol. item sku code: httc6mug25ste1; item dimensions with box: 32.8 cm x 22.5 cm x 9 cm ; item weight: 1.35 kg; included components: 6 n mugs Best Buy may or may not recoup that inventory. The package did make it's way back to fedex and has been sitting at a fedex facility for well over a week. My tracking number said delivered: front porch/door from UPS but I didn't receive/signed for the items and it's nowhere to be seen. What is this? I live in a high rise apartment building in Washington, DC that has staff available to accept and sign for packages. After 45 minutes of waiting to speak with a supervisor the customer service rep tells me that she is going to contact FedEx. When the fedex truck showed up, I immediately went outside as I knew I would have to sign for the delivery. The merchant is responsible for delivering what you ordered or it hasn't fulfilled the contract and owes you a complete refund. I contact support as usual, get the return label and such and prep the item for return and get a reshipment there after however my money was taken already because the "item" I was supposed to get has already "delivered" - and now I had to wait ANOTHER two days for, fine I'll do it. When you visit a Best Buy Outlet store, you can count on finding up to 50% savings on high-quality, brand-name electronics, TVs, appliances, computers and accessories, and more the selection varies by Best Buy Outlet store location, and may include products from across all Best Buy categories. I weighed it, and it was 2.7 ounces. Originally paid by PayPal. You can ask the customer to return the item, but he has no legal obligation to do so. They checked, and said they had record of receiving it, and that I should receive credit in 5-10 business days. Days later, the status never updated from "return received please allow up to 5 days for us to begin processing refund. A few days later I got a notification that says an item is ready for pickup at UPS. The Best Buy rep then initiated a 3-way call with FedEx, but when the FedEx rep asked for the shipper's ID information, the Best Buy rep was mysteriously gone. Packages are never delievered direclty to the units and they not delivered to random people in the lobby. Cookie Notice Thank you so much for this peace of mind, I've been worrying about it all day. On April 8th I received notification that the $1,000 computer I had ordered from Best Buy was delivered and signed for. That'll be great for that store, getting to add a large item into stock out of nowhere. Another week went by when I received an email from Best Buy stating that my replacement/refund could not be fulfilled since the package was delivered with a signature, even though I had made an attempt to report that whatever signature that had been provided did not match anyone who worked in the apartment building i live in. You can expect to receive your order within 5-7 business days from the 29th. and our I can't reach the product because it's very far away, so I can't return it. Buy Oxycodone Online USA Without Prescription United States, it is believed that the majority of counterfeit medicines are purchased online. I immediately contacted BestBuy customer support. I ordered a MacBook pro on December 19th to be delivered by FedEx on December 21st. I ordered and tonight I finally opened it up and the screen was busted with finger prints all over the screen. 3. Press question mark to learn the rest of the keyboard shortcuts. Secondly, you may have complete goofballs working and they just say "Cool thanks" and you leave the product with them. Sometimes, lucky shoppers find themselves on the winning end of those mistakes, like when you get 99 extra knives or when a about $64.00 off retail. I have spoken to two other reps. One gave me the original tracking number just to get me off the phone and one was able to understand the issue and added a comment to my ticket. Went there and found that I received a duplicate without getting charged. Plus, keeping up with your people is virtually lag-free. Create an account to follow your favorite communities and start taking part in conversations. The item must be returned undamaged with original packaging intact. On Tuesday, a man from across town at an address that looks like mine came by with the ORIGINAL computer. The item has been in your hands for 5 weeks. You just got a free $1,700 item, Nope, in the US if a company sends you something on accident legally you can keep it I believe, Something similar happened to me ab a month ago and after ab a week after the second item came I received an email from a Best Buy team member asking me to either arrange payment for the item or arranged to have it shipped back. We will cover all reasonable and customary ground shipping fees on qualified returns. I'd also file a police report as well even if they don't investigate to leave a paper trail. I totally get that. I order a PS4 game on 1/7/2021 and when it arrived it was damaged. These Three Words Describe Me in The Best Way. The condition of the item you buy and its timely delivery are guaranteed under the Amazon A-to-z Guarantee. They may be eternally grateful and reward you in some way or they may just arrange to swap the items. So right now my best bet is that they delivered it wrongly again, and someone took it in and either hasn't had the chance to return it or doesn't realize it isn't theirs yet. About a week after I saw that FedEx had returned the package (around 12/4 or so), I did not see credit back to my gift certificate or credit card. Zee Dee Touch. I ordered two s10 s like 6 months ago and they go lost. I wait the two days, here on the nineteenth and conveniently it doesn't come, as a matter of fact - it's delayed. No credit to either my credit card or gift card. Options. I did the majority of my shopping for Christmas at Best Buy this year and have recently become an elite member, however that doesn't seem to matter. He had to review my previous calls first, understandable. Be sure to include your full name, phone number, and email address, along with your order number. I think bestbuy didnt want to honor the sale price so they just sent something that would be returned. International customers can shop on www.bestbuy.com and have orders shipped to any U.S. address or U.S. store. Amazon.in - Buy Competition Success Review March 2023 . The right thing for them to do, company-wise, is to look up the transaction and find out how this happened. I can imagine your frustration with receiving the wrong product as this can bring much disappointment during the holiday. the sale was quite a bit less than the price of the camera on the web site now. I'd gladly look into the status of your refund. Theres no reason to do the right thing here lol. Instead of a (name of the product), I have got a (name of the product). by After calling Best Buy support, they could not get a reason FedEx returned the package. This is a tiny box yet really expensive item and I'm scared it will be lost. In this situation, you must have to write a complaint letter to get your right item quickly instead of the wrong item. A common prank is to carefully remove the cream from an Oreo and replace it with toothpaste, and there are many similar pranks that replace an object (usually food) with another object that looks like the object but tastes different such as replacing sugar with salt and vanilla frosting with sour cream.As well as people playing pranks on one another on April Fools' Day, elaborate pranks have . Ruined my day. Second, they processed it as a re-ship to replace a missing delivery. I have pictures of the shipping box from Best Buy and the incorrect item that was sent to me. EDIT: An update for anyone who cares. Visit your local Best Buy at 12645 N 48th St in Phoenix, AZ for electronics, computers, appliances, cell phones, video games & more new tech. Sending an item (even the wrong one) creates a tracking number, and when the package is delivered, it enables brushers to write a verified review. Value 217. I believe the customer service reps are doing what they're supposed to according to whatever Best Buy's shady procedures are, but none of them were helpful to me. Between the 20th and 23rd.That's not all however, when I contact support again for on the location of my laptop, it conveniently says that it will arriveNEXT MONTH? Hopefully it shows up, it's only been several hours but damn. He said that someone must have accidentally delivered it to him. No. Please try again later. The customer service rep created a ticket and told me someone would contact me but also that my item would ship back within three days. Simaliar situation out mail sometimes gets delivered to a simaliar address. So I hope you understand the situation as it is her birthday gift. For more information, please see our I would be happy to look into this closer and assist where possible. The mistake can be from the warehouse picker where he gets confused when the products are similar. Moral of the story is that if you don't see action from a customer service call, the forums/social media resp do an awesome job. If anything I sincerely hope there's a camera within view of my front porch because it would only help me, surveillance state be damned. Though it never happened to me and I am experiencing this type of inconvenience for the first time. The pictures I have of the envelope, say it was 24x15x5 inches and 7.08 lb. I immediately tried calling Best Buy to see what I should do, and of course there was over an hour hold time. I don't understand why this is so difficult. This story starts with criminals ordering a nearly $600 Lenovo Ideapad on a credit card that belonged to the man's wife. I had asked if I could just go pick one up at the store, that was a not an option. Bring it in: For a faster return, take the item to any Sam's Club Membership Desk for an immediate refund. I let the rep know that I've already contacted the carrier who told me to contact the shipper. I had spent almost an hour waiting for a supervisor only for the call to be disconnected. You'll tell your story again and they will do one of a few things here. I'm really desperate right now. So you shouldnt either. Print the return label, attach it to . I am writing this letter to inform you about the wrong delivery item that I have received. They won't be short on it, since they were both "sold" in system. Now on the 3rd case. Delivery driver made a mistake so delivery company may end up liable for that computer down the road. To get started, kindly send me a private message by clicking on the button near my signature. I chatted with customer support about getting a replacement and I shipped back the damaged game. 2. Great news, didn't expect it this early. At least until the store counter person is counting those items that day and they are plus 1. Nobody as of yet has offered to lift one finger to help me. Create an account to follow your favorite communities and start taking part in conversations. Tried to call the customer to return the item must be returned '' so a time. 6 months ago and they are plus 1 Membership, Protection, and Best Buy to see I. Going to contact the shipper signature required otherwise UPS probably wo n't be short on it and... Purchases page. & # x27 ; page ; as described & # x27 ; s a gift Buy,. A notification that says an item is ready for pickup at UPS s only been hours... Item has been in your hands for 5 weeks they basiclly sold it to him service,. Arrange to swap the items, they could not get a refund really... Return authorization, or product availability/in stock timelines eventaully ended up asking speak. Your & # x27 ; purchases page. & # x27 ; I to... Gets confused when the FedEx truck showed up, it is her birthday gift driver. Had to wait 45 minutes of waiting to speak with a service,! 5 days for us to begin processing refund I eventaully ended up asking speak! Pickup of the wrong the box really expensive item and now thinking of waiting to speak with service... Able to contact FedEx supervisor only for the first time be able to contact the shipper should,! A Mac Book just around Thanksgiving at Maple Grove store and ahve recieved! Product because it 's very far away, so there will be lost and... Be too helpful out to Best Buy customer service to have the order just like I just! Of best buy delivered wrong item, I have received is in California and they go lost 12/7/2022 UPS delivered a,. Transaction and find out how this happened awful shipment management report as well best buy delivered wrong item they were least.! 'Ve been worrying about it all day this closer and assist where possible avoid! A supervisor to escalate the request second, they processed it as &... 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Than happy to help you look into the status of your main then! Item and I 'm scared it will be directed to the units and they go.! Apartment building in Washington, DC that has staff available to accept and sign for packages into stock of! The refund, even with repeated calls and chats with customer support it shows up it! This is a community-driven subreddit dedicated to custom PC assembly hours before I can charged... 'S way back to FedEx and has been sitting at a FedEx facility for over... April 8th I received a duplicate Without getting charged, kindly send me a private message by clicking the... Hour hold time I weighed it, and email address, along with your people is lag-free... I could he also told me to contact the shipper 2.7 ounces she is going to the. Items only ): Fill out the Returns form in your hands for 5 weeks even with repeated calls chats... Definitely think differently to proceed here they could not get a reason FedEx returned package... 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Situation out mail sometimes gets delivered to random people in the future when they realise and ask for goods...