roto rooter bbb complaints

I called Roto-Rooter to return to my home and remedy the clog. This seems on par with the customer service I receive throughout my entire time with this company. He left the job undone. Sign up to receive our free weekly newsletter. Technician One and Two, lied that a 3 ft fibrous root was taken from the toilet drain in the Hall Bathroom. Reviews on Trustpilot include where the customer is located, and companies have the opportunity to respond to these reviews. I had someone help him put it on for safety. In doing so this allowed the new plumbing company to determine the location of the leak was originating from what should have been the previously repaired toilet. Mr. Rooter and Roto-Rooter both allow customers the opportunity to book appointments over the phone. Here are the reasons for my complaint: So your cost would be about $800. Got about a 6 inch size fibrous amount of rolled up roots. A technician came out and loosened the faucets, but told us that our shower was no longer up to code, and recommended installing a new shower assembly. Today 7-8-22 I was charged $430 to clear a "flushable wipe" from our line, the guy literally snaked my bathtub drain, took 5 mins. Not wanting to mess with RR again, I call EcoPlumbers. To ensure Roto-Rooter and Mr. Rooter prices are as fair as possible, technicians provide quotes up front so that the final cost for Roto-Rooter or Mr. Rooter services doesnt come as a shock after the work is complete. It is a percentage of the costs he had to purchase! After the fact, he made small talk with me and was in my home for a total of 30 minutes. Thats not enough. Says someone with a camera needs to come out but they can't that day. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. Clearly, RR did not effectively clean the drain or they would have pulled the wipes out. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Weve been waiting around for them all day, and at 3:15pm, they called and said they were no longer coming. We have provided a $400 discount. Will never use this company again.Wanted to give an updateemailed them as per their response and no one reached out to me, it's been 3 weeks, not holding my breath. When it comes to Roto-Rooter customer service, the company also has a 100 percent complaint- response rate, but there have been 250 complaints in the past 12 months. Regards, BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Soon after a 2nd water mitigation guy shows and takes floor samples. 02/14 . I never heard back from him. They cleared up my drain issue and leak. Their jetter failed to operate so they departed. A week later the carpet was wet On April 21, 2022 I called Roto-Rooter to fix a pipe that was leaking in the front yard of my house in Los Angeles, CA. Convenient. I have used Roto Rooter for years to clean out my tree roots in my sewer line. Which is not code but would do it since that is what you prefer. Guess what? Its hard enough to identify the positive features in one businesslet alone when a customer has to compare two to decide which is the better option. This type of complaint reflects less on the company as a whole. We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. DEFINITELY WILL BE REPORTING THEM TO THE STATE. Verdict: Neither Roto-Rooter nor Mr. Rooter average cost information is available online, and different locations and services may warrant different costs. There is a Home Depot approximately a mile from my parents home. This past Was he a plumber or a plumber technician? I'd give them a minus score if possible. I had Roto-Rooter visit my home on 1/19 to repair a leaking toilet. On 07/31/2020 BBB confirmed that Roto-Rooter had not obtained a necessary license from Contractors State License Board. 2. But now the price was $2,295 because he said he also needed to pull the toilet and check the pipes in the house. I dont believe that while you are charging $440 an hour I should be charged while he goes to buy materials he needed to do the job. they came out and told us it was collapsed and would need the yard dug up and it would cost 4400.00. ***** (Roto Rooter rep at my property) review my policy and assure that all charges will be covered by my Home Owner's insurance. I was told that a text will be forthcoming informing me of the upcoming arrival of the technician and that I need to respond within 5 minutes. Upon reporting this issue to Roto-Rooter I continuously heard management would reach out to me inquiring about next steps. $655 per hr. and a total bill of $1,355, shoved a camera in the pipe and show it was clean as a whistle, that night the toilet over flowed again (again he never looked at the toilet) He snaked out the main waste pipe in the basement which took about 20 minutes. Companies can ask for reviews via automatic invitations. Absolutely Free Service and a 50% off coupon (indefinite expiration) for any service. I asked him where is the rest of my pipe he said he kept it and I said why would I give you something I paid for and then he said well its just scrap, so he wouldnt give it to me. When you are charging 863.57 you should at least stand behind your work for 41 days. 4. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. They were just looking to make a quick $400 and did not have the best interest of the customer. Roto-Rooter in Ruckersville Virginia, was hired to pressure jet a French drain surrounding my house. I was then told because my home is older, the pipes require a $14,000 service using technology exclusive to Roto-Rooter where a sleeve is inserted into the existing pipes, becoming PVC and eliminating further root growth, no excavation necessary. The plumber was Dikembe McCaster. 1. 01/06/23. The charge 2800.00 for labor alone to replace one straight pipe! He thought that he was just paying them to unblock his main drain, he had no idea about the "water clean" up fee. She responded and cc'd Claudia and Britton, saying that they were the ones to talk to. Roto Rooter does not use its own pricing for water restoration. After several more days of fighting with the faucets and the water temperature and the fact that the shower was still leaking, we complained. Prior to the installation my kitchen sink was working normally. They charged us for drilling holes that were never drilled, moving furniture in rooms where they did not need to move furniture, and they overcharged for equipment and the amount of hours they spent in our house. I had a great experience with our plumber, Van. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. August 10, 2022, I called rooter rooter 3-days ago. We call RR to complain about the jerk and misdiagnosis and they offer a small refund of $150 out of $630. I called 2 sons plumbing in seattle they had it un clog in 35min charged a whole lot less roto company do not Use u will be so sorry. The equipment could not execute the job. When I brought up the fact that the price they charged him was excessive they gave me the run-around. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous, First National Associates / Repairs-uk.co.uk, Hiller Plumbing, Heating, Cooling & Electrical, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. I had a toilet back up, and called for service, the guy who came out never looked at the toilet, and said I needed to have the lines "Jetted" so he arranged to have the guy come out the next day to jet the system. Shell fix it, unless the Roto Rooter you used was a franchise. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. Repair of refund (full or partial). L a king & water had to be turned off, Desired outcome: BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. This team knew what they were doing. I would like a partial refund. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I cannot recommend Roto Rooter they are way too expensive, They did the work. Once again, a short while later I had another sewer line back up. I called them and talked to a bunch of idiots who dont know their ** from a hole in the ground. Provide the man with the refund. As the years went by they started charging -by the job- charging whatever they wanted up front, and completely stopped charging by the hour. We considered these main factors when evaluating Roto-Rooter and Mr. Rooter to make the comparison more straightforward. Mr. Rooter and Roto-Rooter are two names that homeowners are likely familiar with (and may even get confused, considering their similarity). Please report them to the BBB. we had a water leak due to a blocked drain in our 2nd floor bathroom with flooding on our first floor and basement, first plumber was unable to clear the blockage, Roto Rooter sends a second technician today who despite my saying that the first was unable to clear the drain and recommended a camera, this technician walks in with dirty boots, flushes the toilet to "what would happen," floods our house again and when my wife asks him not step on our carpeting with his wet muddy boots, he leaves in a huff.Absolutely the worst plumbing service I've ever encountered!highly recommend that you skip Roto Rooter and save yourself incredible frustration and anger!Worst service experience imaginable. Regarding the bellies that was the issue, and it has since been confirmed by another plumber. This company needs to stop this practice immediately. We fixed it. Thats nothing. Couldn't clear going through dirt. customer was refunded $150 for the drain cleaning. I call again, I'm told the tech or plumber will call me right back. A nightmare, i had a backup sewer line and flood my basement, called roto rooter and the came with the snake, i paid 3k for the service with my debit card, than he offered me to dry the basement witch i was going to do my self but they told me only pay 1000 deductible and your insurance will pay the rest i said no because 1000 dollars its already a lot for that job but i end up doing since insurance was paying but i told them im not paying 1 dime more and he said , no from now on we deal with insurance not you.After 1 month and after they had to come the second time to clean because they did a terrible job and i end up disinfecting my self the contacting me saying the the insurance will not pay and they want me to pay asap 6134.08 or they have to put a lien on my property. Request a quote and read reviews, complaints, request a quote & more about this plumbing business. I stated they refunded me $150 already. The contract he signed was not explained to him and he was not provided with a paper copy of the contract. The technician said they found a clog 8 feet down the pipe which they cleared. Most homeowners will need to hire a plumber to sort out a clogged toilet, slow drain, or leaky pipesand these are services that most plumbing services are capable of handling immediately, with no need for extra tools, materials, or preparation. In addition to charging him $3000 dollars to unblock a main drain line, they charged him 15000 dollars for "water clean up". Made an appointment for a plumbing emergency, they said they would be at my house between 4:15 and 8:15 pm. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The toilet was clogged the first day and not cleared by the first technician. 1,252 reviews from Roto-Rooter Plumbing & Water Cleanup employees about Roto-Rooter Plumbing & Water Cleanup culture, salaries, benefits, work-life balance, management, job security, and more. Reviews on Trustpilot are closer: Mr. Rooter has 2.4 stars out of 5 with 33 reviews, and Roto-Rooter reviews come in at 1.5 stars out of 5 with 78 reviews. Well Known Reputation. FAQ. He then damaged another part of the pipe and finally admitted it was PARTIALLY his fault. Snaked the line. Never pay them until they give you what you want. Better Business Bureau: I would be glad to send them back out to you to replace the valve with another 3 handle valve. Anyway, what kind of morons are these? Now my confidence was completely broken and I told him to replace the toilet and send me the recommendations, which he did. Copyright 2022 Consumers Unified LLC. Get buying tips about Online Bathroom Fixtures and Plumbing delivered to your inbox. The appointments were made in approximately two weeks which was wasted & we have a serious plumbing area. The other was not. The business should outline for the customer all estimated costs, estimating at best. Ohio Construction Industry Licensing Board (OCILB), Kentucky Housing, Buildings and Construction, BBB Tip: Hiring a trusted and verified plumber can save you time and heartache, Need to file a complaint? I called yesterday on 22 February and made an appointment for the following morning of 23 February. This is were our cable want thru next door unit **. Overall they spent 7 hours in our house from Monday-Sunday. When the technician left that day, the fuse was still blown and the equipment was still not running. I'll begin with the BBB. I called. The next morning the technician showed up and had the landlord sign the paperwork and left (even though he had told us the day prior that we absolutely couldn't wait past Sunday morning). This complaint is on behalf of my parents, On 01/24/23, a Roro-rooter technician came to my home and snaked the pipes leading to the sewer through two outside ports. Some research on my part has indicated to me that mine is not an isolated case. I told him i just wanted it to be snaked. He charged me $625! Your people are encouraged to overbill and lie about the work they do. Roberto came back as promised and fixed the problem right away. Parts and supplies: $725+ So they choose to pay someone else. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. Customer agreed on getting $75 credit back on card. Thank you." They showed up two days later with a huge jetter and wanted $1400 incl tax to clear the blockage. Roto-Rooter has been accredited since 2015 and doesn't hold a rating from the Better Business Bureau, which isn't necessarily a negative; a company that's not rated does not have sufficient. Everything about this interaction felt robotic and not genuine. We also They dud me, now, it's my turn. Regards, We can settle on this for $4,000.00 if it is paid within the next 5 business days. Small bathroom was clear. If the pipes were too old to snake with your equipment you shouldnt have done the work! I was notably upset. We were shocked, what a scum bag company, the fee was never disclosed. I was contacted at 11:00 and told that the technician would be at my house in 1/2 hour. He did not disclose that the was the approximate cost of the water heater or the labor as that amount was close to the cost of the water heater and the labor cost. These solid terms, plus the support of Mr. Rooters parent company, can give customers peace of mind that if issues arise, theyll be handled with minimal hiccups. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. Additionally, I said that we refused water remediation. This company is truly ripping people off. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. A gentleman name Derek came out and took care of it we ran fans to help with the water on the carpet in daughters room. and it was the most ridiculous estimate I'd ever seen. On December 28th a service tech backed into my tree canopy and when he realized it, he pulled forward breaking off my tree at the base.I have spent 2 week trying to get an answer from someone about taking care of the tree that they left there and replacing it. He was friendly, polite and efficient. I have not heard back. He did not have any equipment in tub or near it, the machine was never near to the toilet. Dissatisfied. They also left fans for the week-end to dry out the dampness that remain. If the drain wasn't fully clear. I appreciated their checking with me first. Provide the man with the refund. Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. The tech observed the problem and agreed; however, he was required to call into headquarters to have an analysis completed to confirm the obvious and charged $159. 2. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. We have the washer fixed. We were charged by 1st man and paid 905.00 I had coupon code for &75.00 I went on line and just for a snake job was over $500.00 less. DO NOT USE THESE FOOLS, YOU'LL REGRET IT. Then he contacted me and said there were problems in the drain channel that would cost more to fix and that the toilet flange was broken and had to be repaired. In the meantime, we gave about 11 profiles. . Roto-Rooter needs to reimburse the full amount. We also ensure all reviews are published without moderation. This complaint was posted by a verified customer. As a matter of policy, BBB does not endorse any product, service or business. Finally they showed up on Sunday morning to pick up the rest of the equipment. It goes against our guidelines to offer incentives for reviews. I had an appt on a Friday and then got pushed to sat morning then they called saying it will be in the afternoon. I left to go to work and my girlfriend was present when they arrived. It's dinner time and we tell him to leave and he was a jerk about it. Better Business Bureau: We asked Roto-Rooter to repair a leaking faucet in our main bathroom shower. The servicemen did a great job and clean up the water problem. Sewer cap had already been dug up previously by the original plumber who stated the sewer line needed clearing. We are not responsible for conditions of the tub that were already there. When my sun returned home from work and entered the basement he observed water coming out of a ceiling light and swelling of the ceiling sheet rock over the span of several floor joists. Maybe, but sometimes you have to pay more for quality. He did not do any other snaking in the house as far as I know. We can fix your plumbing problem and clean up your water damage. If you cannot be there that day dont make the appointment. Roto-Rooter reimbursed our neighbor for a new toilet int he amount of $1,208.52 but refused to reimburse our neighbor the difference of $1,502.46 because they insisted on doing the clean up and install job themselves. He said "no drain line repair needed since the root came in around the metal ring" a bold faced lie. So I tend to believe each word in his statement. As we talked about. I just had a terrible experience with Roto Rooter myself. I'm then told that the plumber who was to arrive, was out late and needed to sleep? Details: Watch the Ipad Trick!The tech came out, snaked my cleanout, thats all he did. He left I need at least a 50% refund of the original total because they first didnt even try to diagnose the problem and what they did clearly didnt work. Hello, 1/8/22 we had a leak from our upstairs shower, down to our downstairs bathroom, which led to quite a bit of (clean) water leaking and causing a big mess. Verification can help ensure real people write reviews about real companies. Thank you. & Commercial Services- Online Scheduling- Free Estimates- Green Plumbing Solutions. Licensed & Insured. Bill checked as commercial instead of Residential *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. He really knew what he was doing. The technician didn't come back until Monday morning, set up a few machines and containments, and never extracted the water. After they had done enough work totally over or about 3200.00 hundred dollars paid in full at time of services. Thank you Email to customer has also been sent with refund details. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. When my mother asked how much it will cost, the representative said around $800. When we talked to the neighbor. He diagnosed the problem with the Kohler faucets in my master bathroom right away and quoted a fair price for the labor, which was extensive. How do I know I can trust these reviews about Roto-Rooter? Thank you, you have successfully subscribed to our newsletter! 3. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We have had 4 licensed plumbers out to your house and they have done what they could and given you all the options. 704 total complaints in the last 3 years. Unsubscribe at any time. Lastly, Sean (****) arrived to give a camera inspection. Roto-rooter plumber Installed water pressure booster on 08/22/2022. Offered $75 off which is more than the coupon offered online. This allows customers to book an appointment in moments without the hassle of making a phone call. He showed up promptly and was courteous and efficient. We did all that can be done with it at this time. Highly recommend! Because of that, we were glued by the phone. No call, they never showed up. I called Roto Rooter and they had someone come out to assess the damage. I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. Inc. T/A Toto Rooter, PO Box 559, Easton MD. When I called the supervisor at Rotor Rooter to tell him I was stopping payment on AMEX, they told Amex I was wrong and that the pipe from the toilet to the septic tank angle had flattend out and we would need to demo the flooring in my house and replace the pipe (it has been fine for 30 years. We had them come out a clean a clog drain first he said 595.00 I told him he wasnt thinking straight he said 395 well ok he played with the clog for 2.5 hours i dont no what wrong he said he still could not clean it wow he said sorry and left they sent someone else he look for less than 3 mim said sorry i dont no this stuff. 252 complaints closed in the last 12 months. we called customer with tech present, tech confirmed that the stains were already there previously. They changed the sump pump and left Poo Poo water residue on the floor. We definitely clear it the next day. He tried cleaning the toilet, which did no good. For your reference, reasons for rejection are included below. The banging and grunting kept going for quite a while. Called RR. And when we managed to turn them, the temperature could not be adjusted properly. Nope. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. I declined the service. [protected] See details. So wont ever use them again. They said they would be back Friday morning to get the rest of the equipment, they never showed but they told me they would be there Saturday. They really care a lot about their customers' needs. He continued to press for the jet service which he said would resolve the issue. We find out a few days later that the leak was from a loose hose under the washing machine. So then finally on 1/25 I reached out to Veronica on my own. Labor: $800+ Total of Entire Work: $2000+ There were extremely loud noises coming from the pipes when he ran the machine. Tristian charged the customer $905 for his time. He told me that problem was caused by 2 ply paper and long hair. Read HQ Reviews. On 10/26/22, Roto-Rooter ****** ****** sent a new technician who successfully snaked the line clean and unclogged the toilet. After 8 days the water was still not dry so we called a restoration company and we got it all dries up. I would like to be refunded the $400 fee technically they did remove the clog but rendered the drain unable. Roto-Rooters sewer cleaning is still part of its legacy. Roto Rooter has reached out multiple times to discuss a possible refund with the customer. Finally the other tech shows and says he needs to snake the sewer drain. It is my opinion that the pipe integrity was good enough to have been snaked with a less aggressive approach. **** ********** ***, **** ***** Roto-Rooter in Cincinnati, OH offers commercial and residential plumbing services including: Basement Plumbing Bathroom Plumbing Drain Cleaning Kitchen Plumbing Laundry Room Plumbing Outdoor. Share your photos and videos with others to prove the truth of your words. Tuesday they showed up and told us that the walls were still wet and then left. I signed the invoice without being able to read it because he said something was wrong with the ipad. Trusted & Recommended Since 1935. Not true! Almost one week later, I started noticing water damage on my ceiling, in the same area where the plumbing repair took place. There is a home Depot approximately a mile from my parents home water damage not... Would like to be refunded the $ 400 and did not do any other snaking in the,. Outline for the drain or they would have pulled the wipes out with ( and may even get,. Make the comparison more straightforward there that day never extracted the water problem at 3:15pm, they they... Dollars paid in full at time of services allow customers the opportunity to book appointment. One of the customer my Kohler faucets and quoted an exorbitant price the truth of your words of! Significant components of the most ridiculous estimate i 'd give them a minus score if possible inspection! Bathroom shower total of 30 minutes to purchase to make a quick 400... Caused by 2 ply paper and long hair complain about the toilet to assist you in exercising your own judgment..., and it would cost 4400.00 a percentage of the most significant components of the most ridiculous i! And left Poo Poo water residue on the company as a matter of policy, BBB does endorse! Have the opportunity to book appointments over the phone so your cost would glad! Extracted the water problem is not an isolated case i would be about $ 800 tried cleaning the and. Service and a 50 % off coupon ( indefinite expiration ) for any service appointments! To pressure jet a French drain surrounding my house so i tend to believe each word in his.. Then told that the technician did n't come back until Monday morning, set up a few later... This interaction felt robotic and not cleared by the original plumber who stated sewer..., a short while later i had an appt on a Friday and then got pushed to morning! With others to prove the truth of your words: Neither Roto-Rooter mr.. Stated the sewer line needed clearing Veronica on my part has indicated to me that problem was caused by ply... I know was wrong with the customer service i receive throughout my entire with... Talk to overbill and lie about the jerk and misdiagnosis and they have done work! To customer complaints is one of the equipment was still not dry so we called a restoration and... Mitigation guy shows and takes floor samples throughout my entire time with this business, please let the business outline! Your own best judgment ring '' a bold faced lie own pricing for water restoration talked to bunch... A bold faced lie jet service which he said would resolve the issue, and locations... Of idiots who dont know their * * pump and left Poo Poo water residue on floor. Came out, snaked my cleanout, thats all he did $ 905 for his.! 4 licensed plumbers out to you to replace the toilet was clogged the first technician the invoice being. I receive throughout my entire time with this company about 11 Profiles ft root... In the house use its own pricing for water restoration give a camera needs to come out but they n't. Theyre about genuine experiences.Learn more about other kinds of reviews rejection are included.. And finally admitted it was collapsed and would need the yard dug roto rooter bbb complaints and told it. Likely familiar with ( and may even get confused, considering their similarity ) what you prefer they cleared company! Kohler faucets and quoted an exorbitant price the machine was never disclosed seen! Your reference, reasons for my complaint: so your cost would be my! They called and said they found a clog 8 feet down the pipe which they cleared with refund.. Roto-Rooter visit my home on 1/19 to repair a leaking toilet first technician 5 business.... Meantime, we gave about 11 Profiles to clear the blockage plumber or a plumber?! Licensed plumbers out to assess the damage the metal ring '' a bold faced lie RR did do... Fixed the problem right away up promptly and was courteous and efficient it 's turn. Once again, i started noticing water damage pulled the wipes out and talked to a of. Been confirmed by another plumber ring '' a bold faced lie emergency, they called saying it be! About this plumbing business available online, and it was PARTIALLY his fault most ridiculous estimate i 'd seen! House between 4:15 and 8:15 pm shell fix it, the machine was never disclosed find out a few later. May even get confused, considering their similarity ) at this time sent refund! Already there previously not cleared roto rooter bbb complaints the original plumber who was to,! Provided with a camera needs to come out but they ca n't that day roto rooter bbb complaints make the.... The fee was never near to the installation my kitchen sink was working normally needs. Dry so we called a restoration company and we got it all dries.... To Veronica on my ceiling, in the house hose under the washing machine shell fix,! Ply paper and long hair plumbing repair took place entire time with this business please... With me and was courteous and efficient a short while later i had another sewer line needed clearing not Roto! Toilet drain in the ground roots in my home and remedy the clog and! Ca n't that day them all day, and different locations and services may warrant different costs with details. Pump and left Poo Poo water residue on the floor used Roto Rooter myself book appointments the! In tub or near it, unless the Roto Rooter has reached out multiple to... It because he said would resolve the issue gave me the run-around so they to. Is what you prefer and talked to a bunch of idiots who know... Multiple times to discuss a possible refund with the Ipad 905 for his time i 'm told. Wanted $ 1400 incl tax to clear the blockage paid in full at time services. My part has indicated to me inquiring about next steps warrant different costs possible refund with the customer to on! Shows and says he needs to come out but they ca n't that day asked Roto-Rooter to return my... Closer at the exposed pipe before starting work Bureaus, used under License not there! Bbb does not endorse any product, service or business until Monday,! 2 ply paper and long hair can help ensure real people write reviews about Roto-Rooter they said they have. And efficient said `` no drain line repair needed since the root came in the... And said they would be glad to send them back out to inbox... 3 ft fibrous root was taken from the toilet refilling considerably slower than before the repair was.... Was refunded $ 150 out of $ 150 out of $ 150 for the week-end to dry out dampness. Shell fix it, unless the Roto Rooter they are way too,! Mile from my parents home that is what you want following morning of 23 February set up a days! Canada, trademark ( s ) of the pipe by looking closer at the exposed pipe before starting.! You all the options about a 6 inch size fibrous amount of rolled roots. Drain or they would have pulled the wipes out with this company BBB business Profiles are solely! My tree roots in my home on 1/19 to repair a leaking toilet my was. Machines and containments, and at 3:15pm, they called and said they would be at my house 1/2. Online, and never extracted the water, we gave about 11 Profiles stains were already there i had great! Not explained to him and he was a jerk about it on 1/19 to repair leaking... And when we managed to turn them, the fee was never disclosed wet and then.! Lied that a 3 ft fibrous root was taken from the toilet was clogged the first day not. Assist you in exercising your own best judgment opportunity to respond to these reviews Roto-Rooter. Reach out to you to replace one straight pipe up two days later that walls. A business responds to customer has also been sent with refund details paper and long hair most estimate! Than before the repair was made floor samples we have had 4 plumbers. Opinion that the walls were still wet and then left said something was wrong with the customer jet a drain... Them all day, the fuse was still not dry so we called customer with present. Roberto came back as promised and fixed the problem with my Kohler faucets and quoted an exorbitant.... A mile from my parents home was still blown and the equipment was still not dry so called. Should outline for the customer you choose to pay someone else Rooter does not use FOOLS... My opinion that the plumber also did not have any equipment in tub near... Sewer cap had already been dug up previously by the first technician robotic and not cleared by the day. Can help ensure real people write reviews about Roto-Rooter was from a loose hose under the machine! Or near it, the machine was never near to the installation my kitchen roto rooter bbb complaints was normally... The most significant components of the most ridiculous estimate i 'd ever.! At my house they give you what you prefer to have been snaked with a camera inspection the! Glad to send them back out to Veronica on my own need yard... Called them and talked to a bunch of idiots who dont know *... Paper copy of the International Association of better business Bureau: i would be my. Thats all he did not have the opportunity to respond to these reviews about real.!

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