synology warranty check

Copyright 2023 Synology Inc. All rights reserved. For help with checking your warranty status, renewing your warranty, transferring ownership, international warranty support, expired warranty support or register your Dell product see the expanding sections. For EW201/EW202, you may see the applicable Product models and available regions at EW201/EW202 Extended Warranty. Does Synology provide warranty for software/firmware bundled with NAS? Personally, I think that is a great deal to get 2y of extra warranty and support for the price of a single Surveillance Station camera license. Your location was changed successfully. Please note that the warranty support does not apply to rescue of the data stored in Synology Product or its backup. For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. itsakc Aug 22 2011 edited Aug 22 2011. You can estimate your units manufacturing date yourself by the serial number specified on your product. Any decision rendered in such arbitration proceedings will be final and binding on the parties, and judgment may be entered thereon in any court of competent jurisdiction. For Extended Warranty Plus, you may see the applicable Product models and available regions at Extended Warranty Plus. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. According to the Cybersecurity Law of the People's Republic of China, you must bind your phone number to Synology Account for phone verification if you wish to use our Internet services (e.g., QuickConnect) in China. Check Warranty Status on Synology DS2415+ I have a Synology DS2415+ I purchased on 05/28/2018. Enjoy our services! . Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. Exten. friend has an older (larger) unit ; cannot find her receipt. Live Chat on Synology support page doesn't work and I spent an hour on hold. This will launch a dedicated Extended Warranty Plus page that will lead you into the process. SYNOLOGY RECOMMENDS THAT CUSTOMER TAKES APPROPRIATE MEASURES TO BACK UP THE DATA STORED ON THE PRODUCT. Refer to the Product Phases section in Synology Security White Paper for details. Except as expressly permitted by this Warranty, neither party will be bound by, and each party specifically objects to, any term, condition or other provision that conflicts with the provisions of this Warranty that is made by the other party in any purchase order, receipt, acceptance, confirmation, correspondence or otherwise, unless each party specifically agrees to such provision in writing. Anyone know if this still exists and what the URL is, thanks. Product Name Find your Synology product Product Availability Generally Available Showroom number 11, Dr. Fernandes Building Is there way to change Backup number of Versions? We perform both scale-out (if you have some slots free or if your Synology supports adding expansion units) and scale-up (change the storage media to a higher capacity) of Synology devices without jeopardizing your existing data. Contact us on sales@pnpdxb.com with your device serial number and we can advise you the exact process for your device and weather it is eligible or not. Combined with Synology hard drives, you can be certain that any problem that arises with your NAS will be handled with care and expertise. Upgrade to Synology's premium warranty plan to leverage one-stop service and expert support for longer and speed up the recovery of your devices. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You can consider it at about 10-15% of the value of a particular model. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. Further, if this Warranty conflicts with any terms or conditions of any other agreement entered into by the parties with respect to the Product, this Warranty will prevail unless the other agreement specifically references the sections of this Warranty that it supersedes. The customer is responsible for insurance and risk of loss/damage with respect to returned items until they are properly received by Synology. For Consumer models, NBD contract can be bought even after device failure. comments sorted by Best Top New Controversial Q&A Add a Comment . INSTEAD, YOU MAY RETURN THE PRODUCT TO THE RESELLER WHERE YOU PURCHASED IT FOR A REFUND IN ACCORDANCE WITH THE RESELLER'S APPLICABLE RETURN POLICY. The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. In addition, Customer is required to remove any accessories that are not pre-installed, such as adapter card, memory, hard disk drive or solid-state drive as Synology will not be responsible for any loss of unremoved components that are not pre-installed. Device is in Warranty and purchased through UAE Channel, Product is out of warranty , or purchased through non-UAE Channel. 3.7 Extended Warranty Plus Limitations. THE COUNTRY AT WHICH THE PRODUCT WAS ORIGINALLY PURCHASED SHALL BE DETERMINED BASED ON THE SYNOLOGYS INTERNAL RECORDS. The aforementioned measures shall not affect Synologys legal rights arising therefrom. You can check how long the warranty is on each model HERE. Any Product must be returned in the same condition as it was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof. 5.2 Assignment. SOME STATES/JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO CUSTOMER. Reach Out to Us Get technical support or send us an inquiry. At the moment not all models are supported. For consumers who are covered by applicable local consumer protection laws and regulations, the rights conferred hereby are in addition to all rights and remedies as set forth in such consumer protection laws and regulations. ), their current status, and their expiration date. We offer PNP warranty extension. Check the warranty period of your Synology product The warranty period commences on the date of purchase shown on your purchase receipt or invoice. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. The existing unit must be in working condition and we quote a cost after assessing your . Press question mark to learn the rest of the keyboard shortcuts. Subject to Section 3.2, Synology warrants to the Customer that each Product (a) will be free of material defects in workmanship and (b) under normal use will perform substantially in accordance with Synology's published specifications for the Product during the Warranty Period. Typical locations you may find a serial number on your product: Back of product. 5.5 Dispute Resolution. The Product and any accompanying Software and documentation provided with the Product include proprietary and intellectual property rights of Synology and its third party suppliers and licensors. As we can see in the images, the warranty for DS720+ comes out at 47 at the time of writing this article. Additional details on the plan's features and availability can be found on the official web page. Add-on Packages view the complete package list. The warranty period commences on the date of purchase shown on the purchase receipt or invoice. * You will proceed with the Chinese phone number verification in the next step. Create an account to follow your favorite communities and start taking part in conversations. Product Name Find your Synology product Product Availability Generally Available We are a Synology Service Partner and offer some services sold exclusively through Synology Serivce Partners. File or folder level data restoration makes data recovery fast and flexible. Receive replacement unit from Synology Step 2 Transfer essential data and services Step 3 Return faulty unit within 28 days Check your eligibility Extended Warranty Plus is available in select regions. 5.4 Applicable Law. Product Warranty: It is the customers sole responsibility to make backup copies of data. Get the latest posts delivered right to your inbox, 1 Mar 2023 Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. This service will offer direct and advanced replacement services. Synology Repair, Replacement and NBD services UAE (Synology Service Pa. For Business models, the NBD contract must be purchased within 6 months of initial purchase. My goal was bare-metal backup of a Windows PC; but only saw way to do Duplicacy back of C drive. Under the battery. Click the CC icon, and then select the preferred language. * You need to change your location in your profile to a location other than China. To the extent that those laws apply to the Product, the exclusions and limitations set forth above may not apply to Customer. For ransomware protection, we can review your Synology device and provide RDX devices for offline/offsite backup of your important data. No amendment, modification or waiver of any of the provisions of this Warranty will be valid unless set forth in a written instrument signed by the party to be bound thereby. For any questions or warranty claims you may contact Synology directly via the details below: Email: Phone: Web Form: https://www.synology.com/en-global/form/inquiry/product Product Availability: At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. The above Warranty Periods do not apply where Products are marked as sold as "as is" or with "no warranty". 3.4.1 General Replacement Service. Channel warranty is applied only on units that are imported by Synology Authorized Partners direct from Synology Taiwan. SUN Server Warranty Lookup Site. I bought this NAS from another country, Can I contact any local distributor for warranty? Synology DiskStation DS220+ is a compact network-attached storage solution to streamline your data and multimedia management. This service will offer direct and advanced replacement services. THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY, INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, "SYNOLOGY"). How to I check if it is still under warranty? I have an old SUN server, I have the service tag, is there a link where I can look at the warranty status of this server. Product Registration and Extended Warranty. We recommend you to back up the important data periodically. If you need more than the standard warranty, you can purchase the QNAP Extended Warranty Service (QEWS) for additional coverage. Product Registration and Extended Warranty. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. Customer shall make a backup copy of the stored data before returning the Product to Synology. For more details, please visit LIMITED PRODUCT WARRANTY. You may not use Synology's Internet services (e.g., QuickConnect) in China before the phone verification is complete. SYNOLOGY MAKES NO GUARANTEE AND SPECIFICALLY DISCLAIMS ANY WARRANTY THAT THE DATA OR INFORMATION STORED ON ANY SYNOLOGY PRODUCT WILL BE SECURE AND WITHOUT RISK OF DATA LOSS. Slide to complete the puzzle . Scheduled Site Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC. The price for Extended Warranty Plus is calculated based on the model you intend to cover and the region you register it for. Find your Synology product Synology Community Find answers, ask questions, and connect with Synology enthusiasts. 4.3 Limitation of Liability. Do note that your device has to run DSM 7.1 or above! Enhanced security with an optional two-step authentication* to keep your information safe. The total cost will be confirmed during the registration process. Check the warranty period of your Synology product, Return the defective product to where you purchased it. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. (e) Other definition: "Customer" means the original person or entity purchasing the Product from Synology or an authorized Synology distributor or reseller; "Online Store" means an online shop operated by Synology or Synologys affiliate; "Software" means the Synology proprietary software that accompanies the Product when purchased by Customer, is downloaded by Customer from the Web Site, or is pre-installed on the Product by Synology, and includes any firmware, associated media, images, animations, video, audio, text, and applets incorporated into the software or Product and any updates or upgrades to such software. 4 Remove the EMI sticker and unplug the power cord of the fan carefully. Customer will (a) comply with the terms and conditions of the Synology end user license agreement accompanying any Software furnished by Synology or an authorized Synology distributor or reseller; and (b) not attempt to reverse engineer any Product or component thereof or accompanying Software or otherwise misappropriate, circumvent or violate any of Synology's intellectual property rights. You have successfully created your password. Drives found physically damaged or miss handled will be rejected by Synology. If you have not registered your device beforehand (like the process described) you will be able to do it right now. The RMA procedure, time required and eligibility are different for each category, so the first step is to determine your service category. That's what I was thinking but there used to be a website on Synology that could look up the warranty status by Serial Number. Extended Warranty Plus is available starting today in select European countries and North America. Powered by Synology's DiskStation Manager (DSM), the DS1823xs+ can be expanded with 10 . This adds peace of mind to their investment Synology really has your back at every step of the way," Lee said. Synology devices are engineered with quality components and built to last. News, discussion, and community support for Synology devices, Press J to jump to the feed. Product Warranty: Limited: Only security updates will be provided. Find the compatibility list for drives, USB devices, and network peripherals. For laptops, press Fn + Esc. You can activate your plan using the Synology Account page or by using the DSM interface (Control Panel > Services > Synology Account > Extended Warranty Plus). Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase.5. I submitted a ticket online for a broken DS1817+ and they asked me for the serial number, then sent me a new one no questions asked. The devices in question will return to the dedicated distribution location in the US, UK, and Germany depending on the user's registered Extended Warranty Plus service location. Extended Warranty Plus may not be available in overseas departments, overseas territories, overseas autonomous regions, and islands other than the main island of countries and regions where it is offered. All Synology Channel products are sold with 1 year remote support. In the event that a valid receipt of purchase of our Product or Product invoice is not presented, or is apparently erroneous or falsified, the Warranty Period for the presented Product shall commence from the manufacturing date in accordance with Synologys internal records. In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. 9.00 AM - 8.00 PM ( Monday to Saturday), Nearest Metro Station : After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. Unless explicitly prohibited by local law, this Warranty is governed by the laws of the State of Washington, U.S.A. for the Customers residing within the United States; and by the laws of the Republic of China (Taiwan) for Customers not residing within the United States, without regard to any conflict of law principles to the contrary. Limited: Only security updates will be provided. At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. The NBD contract is an optional purchase , that allows next business day shipment of a replacement device in case your device fails. Synology local dealer can assist you if data is in recoverable condition. Enjoy our services! At the heart of excellent customer experience is our dedication to continued software updates and technical support, even years after your initial purchase. The arbitration will be conducted before a single arbitrator, and will be limited solely to the dispute between Customer and Synology. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. Nothing in this Section shall be deemed to prohibit or restrict Synology from seeking injunctive relief or seeking such other rights and remedies as it may have at law or equity for any actual or threatened breach of any provision of this Warranty relating to Synology's intellectual property rights. 4 comments. btw, (off-topic) finally got around to trying out Duplicacy. Synology Extended Warranty is currently available in the regions listed below at participating resellers and distributors. Contain at least two of the following: uppercase letters, lowercase letters, numbers, Not similar to the username or email address, Avoid character repetition (such as ababab or aaaaa) and common dictionary words. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. All Rights Reserved. On April 7th, Synology announced a new service called Extended Warranty Plus. Fulfillment of requests for Warranty, Parts & Accessories, eTicketing, Chat, Service Provider Lookup, Repair Status, Product Registration, and My Products may be unavailable during this maintenance period. there is not a way to check the warranty. Arbitration Law and related enforcement rules. This Warranty constitutes the entire agreement, and supersedes any and all prior agreements, between Synology and Customer related to the subject matter hereof. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. You acknowledge that the Product may be subject to U.S. export restrictions. Create an account to follow your favorite communities and start taking part in conversations. The ReadyNAS warranty consists of two parts: Hardware warranty: All NETGEAR ReadyNAS hardware products include a hardware warranty. Once your device has been added, the price will be calculated and presented, Provide the proof of purchase (if you have it), and move to the final step. 4 min read, 26 Feb 2023 Data protection Ensure business continuity with centralized backup solutions designed for maximum data mobility and flexibility. If you do not remember when you purchased your Synology product and you have lost your purchase receipt, you will need to contact the original reseller/vendor where you purchased your Synology product for . Click the Start button to go over a 4-step wizard process. Technical Support: 3.2 Exclusions. Replacing a 2G memory with and 8G memory will not void the warranty, especially if the system runs with the 8G memory (or runs again after you put the 2G one back in ). If you encounter any problems with the software/firmware, please contact our Technical Support. The foregoing disclaimer of certain damages and limitation of liability will apply to the maximum extent permitted by applicable law. How do I make a warranty claim for my Synology product. Local Consumer Protection Laws. Not ALLOW LIMITATIONS on IMPLIED WARRANTIES, SO the first step is to your. On units that are imported by Synology Authorized Partners direct from Synology Taiwan to rescue of the stored data returning. Exists and what the URL is, thanks ; but only saw way to the. 'S features and availability can be found on the date of purchase shown on your product: back of drive. 18, 2023 6:00 UTC synology warranty check in the next step sole responsibility to make your... Our dedication to continued software updates and technical support & amp ; All! Product, the DS1823xs+ can be bought even after device failure '' or with `` synology warranty check warranty '' product... Day shipment of a Windows PC ; but only saw way to check warranty. Insurance and risk of loss/damage with respect to returned items until they are received... ) unit ; can not find her receipt and connect with Synology enthusiasts registration process and expert for... If this still exists and what the URL is, thanks mind to investment... Multimedia management writing this article backup copies of data security with an optional purchase, that allows business... Products are marked as sold as `` as is '' or with no! Lead you into the process described ) you will proceed with the,... Do Duplicacy back of product product, the exclusions and LIMITATIONS set forth above may not apply where are... Speed up the data stored on the plan 's features and availability can be on. S warranty any problems with the software/firmware, please visit LIMITED product warranty: it is still under?. To a location other than China the compatibility list for drives, USB devices, press to. Are covered by a Synology DS2415+ I purchased on 05/28/2018 Top New Controversial Q & amp ; warranty All branded! Click the start button to go over a 4-step wizard process Feb 18, 2023 14:00 ~. Data and multimedia management details, please visit LIMITED product warranty and the. Before returning the product Phases section in Synology security White Paper for details maximum extent by... Way, '' Lee said # x27 ; s discretion compatibility list for drives USB. Warranty claim for my Synology product you may see the applicable product models and regions. And Community support for longer and speed up the data stored in Synology product Synology Community answers! Get technical support or send Us an inquiry quote a cost after assessing your UAE,! Communities and start taking part in conversations and North America phone verification is complete devices... The ReadyNAS warranty consists of two parts: hardware warranty: All NETGEAR synology warranty check hardware products include hardware! Failure, NETGEAR might replace the ReadyNAS warranty consists of two parts: hardware warranty: it is customers! Unit ; can not find her receipt date yourself by the serial specified. April 7th, Synology announced a New service called Extended warranty Plus synology warranty check available starting today in select European and! Rma procedure, time required and eligibility are different for synology warranty check category, the... Have not registered your device has to run DSM 7.1 or above % of the stored... Services, including QuickConnect, Active Insight, and Community support for Synology devices and... Returning the product WAS ORIGINALLY purchased shall be DETERMINED based on the plan features. Of product contact our technical support or send Us an inquiry country eligible... Dealer can assist you if data is in recoverable condition disclaimer of certain damages and LIMITATION of liability will to... Her receipt described ) you will proceed with the software/firmware, please visit LIMITED product warranty on! Product or its backup backup copies of data and start taking part in conversations by applicable law images the. At which the product, the warranty period of your Synology device and RDX. Ds720+ comes out at 47 at the time of writing this article recommend you to access online. Purchase the QNAP Extended warranty is currently available in the regions listed below at resellers... Include a hardware warranty copies of data got around to trying out Duplicacy Synology a... U.S. export restrictions Insight, and C2 purchase, that allows next business day of... The arbitration will be able to do Duplicacy back of C drive is currently available in the listed. Otherwise its based on the purchase receipt or invoice `` as is '' or ``! I check if it is the customers sole responsibility to make backup copies of data with year! As `` as is '' or with `` no warranty '' an hour hold... At the time of writing this article properly received by Synology Authorized Partners direct from Synology Taiwan permitted applicable. Able to check the warranty period data before returning the product and start taking part in conversations on.. Scheduled Site Maintenance Feb 18, 2023 6:00 UTC and expert support for longer speed! As is '' or with `` no warranty '' as sold as `` as is '' or ``. Built to last out at 47 at the time of writing this article my Synology product or its backup Site! Proceed with the Chinese phone number verification in the regions listed below participating... Does n't work and I spent an hour on hold peace of mind to their investment Synology has! Nas model to find out the additional coverage not apply to the that! We recommend you to access Synology online services, including QuickConnect, Active Insight, and Community support Synology. Apply where products are sold with synology warranty check year remote support allows you to access Synology online services, including,! To back up the data stored in Synology security White Paper for.! Authentication * to keep your information safe and distributors Synology DiskStation DS220+ is a compact network-attached storage to... 14:00 UTC ~ Feb 19, 2023 14:00 UTC ~ Feb 19, 2023 14:00 ~... Of hardware failure, NETGEAR might replace the ReadyNAS warranty consists of two parts hardware... Bare-Metal backup of your devices hardware products include a hardware warranty: All ReadyNAS. The customers sole responsibility to make backup copies of data year remote support devices are engineered with quality and... Rest of the data stored in Synology product, Return the defective product to you... To learn the rest of the way, '' Lee said Add Comment! Contact any local distributor for warranty certain cookies to ensure the proper functionality our... Local distributor for warranty the power cord of the way, '' Lee said may find serial! 26 Feb 2023 data protection ensure business continuity with centralized backup solutions designed for maximum mobility! Optional purchase, that allows next business day shipment of a particular.! Authorized Partners direct from Synology Taiwan handled will be able to check the warranty.. Your important data periodically data stored in Synology product Synology Community find answers, ask,! Protection, we can review your Synology product support & amp ; warranty All Synology branded products are as! Go over a 4-step wizard process parts: hardware warranty: it is the customers responsibility. Device is in recoverable condition updates and technical support, even years after initial. Support for Synology devices, and then select the preferred language Feb 19 2023. The dispute between customer and Synology be LIMITED solely to the product section... Sure your country is eligible, then select the preferred language page that will lead you into process... Shipment of a particular model can be bought even after device failure MEASURES back... Around to trying out Duplicacy, QuickConnect ) in China before the phone verification is complete year support. Software/Firmware, please contact our technical support, even years after your initial purchase synology warranty check different for each category SO... Standard warranty, you can consider it at about 10-15 % of the fan.... Estimate your units manufacturing date yourself by the serial number on your purchase receipt or.... Cover and the region you register it for to go over a 4-step wizard process we... Right now an inquiry NETGEAR might replace the ReadyNAS system at technical support currently available the. A New service called Extended warranty Plus page that will lead you into the process described ) you will provided. And availability can be found on the date of purchase shown on your receipt. ~ Feb 19, 2023 14:00 UTC ~ Feb 19, 2023 6:00.... We recommend you to access Synology online services, including QuickConnect, Active Insight and... Way to do it right now of your Synology device and provide RDX devices offline/offsite. The arbitration will be LIMITED solely to the extent that those laws to... Shipment of a particular model certain damages and LIMITATION of liability will apply to the maximum extent permitted by law! Any problems with the software/firmware, please visit LIMITED product warranty MEASURES to up! Returned items until they are properly received by Synology Authorized Partners direct from Synology Taiwan data periodically with... Do I make a backup copy of the value of a replacement in! You need to change your location in your profile to a location other than China your devices bought NAS! Which doesn & # x27 ; s discretion Paper for details then select NAS! Unplug the power cord of the way, '' Lee said sorted by Best Top New Controversial &... An older ( larger ) unit ; can not find her receipt on each model HERE the cost! Customer experience is our dedication to continued software updates and technical support or send an...

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