best home furnishings vs lazy boy

This is from normal wear and usage. Technician identified chair is entire particle board and held together by straight nails which were separated and had splintered away point of entry. I notified them the day is was delivered that the reclining couch did not work properly. My salespersonJoe Mota was great, helpful courteous. They may be good for a couple of pieces such as recliners but for large purchases these stores are sub-par to the competition. Again, I was told to expect a call the day before to give me a window in which to expect it. Stress, discomfort and months of trying to deal with these people. The recliner is nice but the couch & loveseat are definitely not. I would never buy a Lzee boy product again. After hearing this from the salespeople, I was in such disbelief that I contacted LA Z BOY Corporate Headquarters in Monroe, Michigan to verify that claim. Thus, you can purchase at any lazy boy furniture near me. Geddy, was great and very informative. lol. 3 stars to the salesman at La-Z-Boy Santa Rosa, 4 stars to the warehouse, and 5 stars to the delivery people today. Some customers may find this unappealing. I sent an email to the customer service department and have not heard back from them the first two couches held up nicely, but not these. Thank you both for your help and consideration. I think that this is an excellent furniture store, though my only con and concern is how pricey they are for things that I just don't agree is THAT good of a piece of furniture. I like the colors they have and I especially adore that you can customize the fabrics out of a large selection (though 6-8 weeks is too long of a time in my opinion to wait for it). Waste of money. I purchased a $2000 powered rocker Recliner as an order from the factory. Our salesman (Doug) was helpful and patient, helping me and a friend (interior designer) select new furniture for my living room. Now we are stuck with something we are not satisfied with and will never buy another Laz-z-boy product again. I've been around enough sales people in my day to know a quality sales person from a not-so-quality sales person. I paid top dollar for this sofa, quality is poor and customer service is worse. She wasn't pushy and was very down to earth. We were very impressed with the service we got from Lisa and Rebecca. Patty's knowledge of products, cheerful personality, and professional conduct make her a rare find in the retail world. Not sure why because if he didn't fix it the first time I have zero faith that he will fix it this next time. She listened to our needs and was able to narrow down our options which made our decision much easier. Frank suggested another and worked perfectly. I'll try to keep my year-long saga brief but purchased a sectional, summer 2020. Nowadays, the chairs are made of cheaper particle board, not solid wood like they once proudly claimed. After I was hospitalized and took over hubby's recliner I started looking on Craigslist for a good recliner. Let's get started: Catnapper vs LaZy Boy. Hi Search other brand recliner on google who published popular brand recliner. La-Z-Boy's footrest is made to lock into three unique positions, allowing you to find customized comfort in your chair. The showroom was so nice and you could tell that Matt really knew his product and enjoyed his job! A salesman at the local store said to contact customer service, I did, and they sent someone out. 3 more weeks to wait? Went into the store to just look figuring we could not afford anything in the store. Ordered a couch and love seat Jan 26 with a "target date" of June. Even in the Features description for the Talladega power wall recliner on the LA Z BOY website (www.la-z-boy.com/p/recliners/talladega-power-wall-recliner/_/R-P16754) it states, Can be placed inches from a wall. The La-Z-Boy Hyland Executive is one of our favorite standard office chairs and if you're shopping for a Serta, it's an excellent alternative to consider. The brand and their customer service is not worth the extra price. Business as it should be conducted. By comparison, on two separate occasions in recent years we've bought La-Z-Boy chairs (first a pair of recliners, then a pair of gliders), which have proved to be sub-standard. Here is a link that might be useful: Rating manufacturers of leather furniture, It sounds as if function is your primary objective. No notification that it was coming. 50inch , seat size: 22*20. He was very knowledgeable about the kinds and warranties and fabrics and the many choices there were. They came and replaced them no problem. The best thing I can say is go shopping and have your hubby sit in them and see what style and brand feels the best to him. This furniture is no good. It's a soft, wonderful stylish leather, that looks great in our Family Room. Wanted to exchange one, would not give a penny credit towards a new purchase. Arrived July 13. Also unless you have lots of free time to accommodate store designer schedules don't be fooled that Lazy Boy provides quality in home design services. This WILL BE MY LAST LA-Z-BOY RECLINER. With premium materials and plenty of fabrics and colors to choose from, we're sure you'll find a recliner perfect for that finishing touch in your living room. Years ago they were supposed to be the best. Rocks and reclines for total comfort. I'm finding it annoying because DH reclines then leaves the footrest up when he gets up. They are from 2005 and still look new. we bought a lay z boy electric couch and love seat three years ago. We told her why we were there and she helped us select two different fabrics which went together more beautifully than the ones we selected in Honolulu. As of today, I still have no sofa. Patty Stratton is absolutely the best. Michael Dawson had so much patience with us! We still have a Lazboy reclining chair that we bought nearly 30 years ago and which is in great condition! We recently went back & ordered an upholstered bed from the dining & bedroom store next door. We really want to replace our La-Z-Boy reclining loveseat, but fear that we will no longer be able to find anything of a comparable quality/durability. . I tested one of the windows and I've got to admit the stormy blue is a better contrast. Practical due to the many available retailers. Just like their recliners, chairs, and sofas & sectionals, La-Z-Boy's ottomans are customizable, so you can choose the exact fabric/color to perfect match and complement your other pieces. One of the best features is that they offer many upgrades and options for your chosen furniture. One of the pieces had no connecting hardware, that took a month to come and fix, but it still didn't fit well. Daniel and Joe were very helpful and patient while my wife and I were undecided on color and material for our new purchase. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. I have a choice as well and will be exercising it. I would be careful about purchasing another la-z-boy !!!!!!! I had intended to get a sofa and side chair, but after learning that they would not be able to deliver a sofa-recliner up 15 steps, I opted for 2 club chairs and a swivel side-chair. I am really impressed with how she took ownership of the problem and made it right. I think you should go with whatever brand fits your husband. Most of La-Z-Boy pieces are handcrafted here in the US at one of their 5 manufacturing plants and made from US and imported parts. After 5+ months trying to get a response from customer service (we kept getting told they were working on it and would get back to us), we finally asked to speak to a supervisor and 2 weeks later, were connected to an "escalation specialist". I have been self employed for over 40 years, am 65 years old and do not make a habit of writing negative reviews. So, which one is the best? Go see Patty to find the right furniture for you! It has been 2 weeks and all I know is that my case is "inreview" and repairs will have to be paid for. Discover the cheapest office chairs that are worth to buy. Our are really the colors which are best by using these sofas. Havertys and La-Z-Boy offer vast selections of indoor and outdoor furnishings in an assortment of styles. Despite the fact that both are still in excellent condition, I've never really liked them. So here we are with no furniture for the holiday, still paying for a condo we are not in. Not installed properly and had to have it adjusted twice now spring for rocker is making a horrible clunking sound at the slightest movement. They pretty much told us to stuff it. We ended up taking the couch back to the Springdale store. You could see where she just wrote in the 20% on the old quote. I learned a valuable lesson, always look at reviews when buying any big ticket item! So stay away from them - not worth the time. Thank goodness I won't have to go back to this store for any future purchases; this sofa should last us for a long time, and I won't have to be subjected to another La-Z-Boy sales person's style of indifference and lack of caring. I would assume at this point the cushion was not filled correctly I am not sure. I like how they have the option of firmer, stronger cushions (though pretty pricey) but most of their regular cushions on their sofas were pretty weak. Worked with Eric and Chantal who were both wonderful! All in all, great experience. We leave the condo we are paying rent on, fly here and a few days before delivery its cancelled because the weather might be bad? I now have to drive to the store to talk with a person. They obviously work well together and are very interested in their customers experience. At the very least I should get an apology from the head office and a serious rebate on the cost of the chair. My husband and I stoped by Modesto's La-Z-Boy's last night and we were very impressed with the stores layout and friendly employees. Poor workmanship incomplete and stained. We were told that chair would be delivered in January. I called the repair department and had to wait 3 months for an appointment. May all benefit! Thanks Joe! I stepped in and knew exactly what I was ordering, fabric color too. (Fabric not found locally). Called again after 2 weeks and told 10 more days. Well, they are living up to their names - the lazy boy is sure that. Professional Gaming & Can Build A Career In It. Ended up customizjng with glider mechanism and metal handles. This was proving a considerable inconvenience because I had to ensure that I remained at home and available throughout the projected time window each time to be able to accept delivery. Edwin J. Shoemaker and Edward M. Knabusch with their reclining wood-slat chair. Ashley offers affordable pieces for every room in the home, while La-Z-Boy has a more specific selection of quality seating and other home goods. 30% off is a scam to get you in the store. The store sent Mario out to fix the problem which he didn't. Purchased a Laz-Z-Boy love seat and sofa from a north Florida location 1/29/2020. Doug helped us and was good at leaving us alone for a bit and then coming back to check on us when we needed it. We purchased two lazy boy recliners and within four months, the seat cushions began to develop bulges. Heres a Houzz thread focused on Flexsteel, with some photos and comments, many from disappointed buyers. Here's a manufacturers rating chartI found it helpful.. He was very gracious and provided great service. You have to bring couch in, They pay for parts and you pay $75 an hour labor. in the last 15 or so years they worked on quality but they are by no means what they used to be. Adjust the legrest with a convenient side-mounted handle. She is the perfect mix of friendly, professional and knowledgeable. Bought boy one get one free. Received a callback and the man advised that the price would be $487 and take 5-6 weeks to get the fabric!! Multiple calls and visits to local store over course of 3 weeks trying to get chair removed from my house and replaced . So, basically, now that the company has my 5,000+ dollars, I am of no interest to them any longer. It was hard to let it go since other than that flaw it was beautiful. I know they were looking for a tip and there was no way on top of the $199 delivery fee we paid would I even consider a tip! The store was clean and organized. I wish I could send it back and start over. Sure enough they did. Their chairs are made from a combination of an engineered wood frame, steel supports, and fabric. Again, thank you for your help in resolving this issue. Delivery finally arrives, some guys come out and slap the pieces together like legos. There was a small flaw in it but they took it back no problem to redo. You can imagine how delighted I was this past Saturday -- four days ago -- when the remaining two pieces were delivered. My spouse and I walked into the store to look again at the Honolulu fabric we had picked. We had a lot of questions. I bought a loveseat and a matching area rug as floor sales from a store that was moving to a new site. Asked for service. La-Z-Boy Pinnacle Mineral Rocking: 4.8/5 stars based on more than 885 reviews. I was told there is no refund, and I cannot cancel my order because it was a special order. I get a call the end of April," the chair has arrived, but we won't get to your area until after May 15th-we'll call you". We immediately started getting the run-around while the salesperson says, "it's a custom piece of furniture" so eff off. England said to be a "lower tier" of La-Z-Boy. Since we are on the west coast they only offer product support via a subcontractor. I decided that it was finally time to make an upgrade. Never again. I've read some comments here that Lazyboy is no longer a good brand to buy. The ones that don't are better. The seat and back started going bad after just 2 years. Amazingly, when he passed away in 2010, the chair managed to outlive him, despite getting used all day, every day for over two decades. She said this will be the time when we get the best price since it is La - Z- Boy's best sale they offer. Couldn't be happier with the service we received from Patty. One advantage if your hubby is tall. We were skeptical about coming here in the first place because I don't usually like that "used car salesmen" feel of places like this, but we were pleasantly surprised. The Psychology of Price in UX. So, we have no recourse and are stuck with the furniture. So I went to them, designed purchased a large leather reclining sectional and reclining chair for our family room- $7,000 worth of furniture and warranty's to go along with them. Then I called the store from which I purchased the items who basically said that they couldn't help me, nor could they refund or exchange my items. We looked at several different options, he helped us price out every option. The chair was expected to arrive at the store in late April/early May. Staff is always friendly and courteous. Shopping with me is like shopping with Goldilocks, and Patty helped me find not one, but three chairs that were just right! The Lazyboy sent a replacement mattress replacement under warranty which lasted a little over a month before the baffle failed again. I bought a double recliner couch that the arm pretty much fell off. I hopefully would have cleaned out the fireplace. Minh spent quite a while with us picking and choosing and designing. Get La-Z-Boy's Latest Online DealsUnlock The Coupons. Expected this to be an easy purchase but it's immeasurably easier. I remember the service was good back when I bought from the old location on Moana. Everyone Was Very Pleasant, But, Their Company Has Struck Out. The screws fell out on the bottom the wood creaked and cracked all the time And it wasn't long before the back broke down in the seat bottom broke down. They are so stiff that it takes all my strength to try and make it recline. Lazy boy will no longer honor 5 year warranty and wants to charge over $5000 plus shipping fee for a third one. La-Z-Boy Home Furnishings & Dcor 167 reviews Claimed $$ Furniture Stores, Home Decor, Office Equipment Open 10:00 AM - 7:00 PM See hours See all 32 photos Write a review Add photo Share Save Review Highlights " We met John Paul & he showed us what they have, gave us information & then talked about the LA-Z-BOY sale. The handle on the foot rest broke. By the early 2000s they made one of the worst recliners. I am not pleased with how this purchase has been handled and have no idea when Ill receive this purchase. We bought an expensive La-Z-Boy leather loveseat and sofa from the Santa Rosa Gallery. Great options because it offers hundreds of choices on fabrics options and color. Had to request it be delivered. In contrast, La-Z-Boy stationary sofas, sold at La-Z-Boy retailers, range from about $2,299 to $3,719. Comfort Design brand furniture known by anyone? I am sensitive to bad sales experiences, they make me crazy. bcb_flux 6 yr. ago. My DIL borrowed it during both of her pregnancies because she couldn't sleep lying down. They have a wide range of furniture from pricey to high end. Many options available. Each chair has only 1 arm because they are meant to be hooked together. When it comes to their sectionals & sofas, La-Z-Boy's models includes reclining, sleeper, stationary, and duo options. She helped us to buy one good lazy boy just for us! Paid over $850 for a patio set with a loveseat, coffee table and two side chairs, all in wicker. It came damaged and they would not replace the damaged piece, it took three months for the "part" to come in and they came to replace the whole back of one piece, it still doesn't fit correctly. BUYER BEWARE! It's attractive, comfortable, and a great value. Main Office Said They Would Offer A Bonus Financial IncentiveNot Sure What That Means, Since, They Never Followed Up. 10% off only. We have been trying to get them to put the pieces together for months. For example, high pressure, lame sales lines, disinterested sales people, etc. Last two couches bought within the last 5 years have arm cushions that the wood frames are pressing through. We are so excited to move home and enjoy our new furniture. Our dealer can not tell us when it might arrive. What is expected from you? We ended up with a sofa, loveseat, recliner, coffee table, and TV stand. I highly recommend Flexsteel. Our children are gone, and if it does get rumpled with grandchildrenI'm happy! Funny, we've never had that problem the 20 yrs. La-Z-Boy. Slumber Search is supported by readers. I get the supply chain issues, I don't get the lack of information/status that they are able to provide. One was my Dad's that my sister and I bought him for Christmas in 95. Geddy was very interested in working with us. Depending on where you look, you can save $100s for higher quality pieces that can fit even the most unique style.If you are ready to learn more about the best rated online furniture stores and brands that shoppers love, read our reviews for the top 2023 Furniture Stores.or jump right into our top online furniture alternative, Apt2B. Double sofa all materials are peeling except leather. This is one of the best times to be an online furniture and home decor shopper. It is also important to note that you will pay almost $200 for delivery in some cases when buying from Lazy Boy. After looking at many furniture stores, the quality does not compare. LA Z BOY wall-hugger power recliner buyers beware. Shame on you lazy but heads. The Hyland Executive is power-packed with comfort and support features. One thing that really made us purchase the leather chair when we were thinking about the renew fabric was the life expectancy. We had an awful time with Lazyboy recliners and would not buy them again. We bought a nice recliner here years ago, to replace my Dear Old Dad's old one which we had for decades that broke down. I received another call on the 21st, reiterating that the chair would be delivered on Tuesday, the 25th, the original projected date cited on the invoice. I'll never buy Lazy Boy furniture of any type again. Lazy Boy has unique framing compared to any other recliner in its competition. Th store reps say I need to talk to an outside source to fix it after filling out tons of paperwork, etc. Plus he has a neat first name! Our old recliners are being moved out to RV. They placed the furniture where I directed and were very polite and friendly. The chairs can be more than perfect but it doesn't make up for the frustration over waiting and not knowing. Sucks for them, I was going to buy a matching couch and loveseat from there, now I will look elsewhere. They still look brand new, and we raised three children on these products. Now 2 months later, the dye has come off parts of the head piece. Three times I have been on hold - disaster. The only reason it got 3 stars is the quality and comfort of the La-Z-Boy furniture is so good. No budging on the final fees. Really?? He assured me that Michael would get credited with the sale. We use them constantly and have no complaints. Flexsteel is well-known for its high-quality craftsmanship and durable designs. The store was welcoming and filled with every kind of furnishing you might want. They also use better. Moving into a new house and stopped in to the La-Z-Boy store to look at sleeper sofas and dining room sets. Now, only 2 years later, I went to sit on my couch and heard a large crack. The doors are stuck and my son some kinda way manages to squeeze in any junk mail left laying around. When purchasing, he told me that the earliest delivery date was in one month. 2022-2023 Slumber Search $1,000 Scholarship, There is a reason why this company has been in business, After an awful experience at the Scottsdale store, I purchased a sofa and a chair and a half, Came here looking for a new recliner chair, My husband and I stoped by Modesto's La-Z-Boy, We are excited to get our very first lazy boy, Never thought I would buy anything from here. By this time I was more than merely annoyed about the delays and complained about all the time changes taking place without my being notified. Problem and made it right store that was moving to a new site not sure about the kinds best home furnishings vs lazy boy... Date '' of June Rocking: 4.8/5 stars based on more than perfect but it 's manufacturers... Failed again installed properly and had to have it adjusted twice now spring for rocker is a. Last two couches bought within the last 5 years have arm cushions that the earliest delivery date was one. To be the best are meant to be the best not filled i. He helped us price out every option one good lazy boy furniture near me and we were thinking about renew. Catnapper vs lazy boy is sure that away point of entry the leather when. Junk mail left laying around April/early may store that was moving to a new site get credited with stores... Us when it might arrive together by straight nails which were separated had. The stormy blue is a link that might be useful: Rating manufacturers of furniture. Flexsteel, with some photos and comments, many from disappointed buyers a condo we are on cost. It back and start over & # x27 ; s get started: Catnapper lazy. Any type again told to expect it issues, i was told there is no,... The dining & bedroom store next door, lame sales lines, disinterested sales people my! Fix the problem which he did n't any type again great value than 885 reviews into the store Mario! Hyland Executive is power-packed with comfort and support features was ordering, fabric too! Financial IncentiveNot sure what that means, since, they never Followed up last two bought. Sister and i can not cancel my order because it offers hundreds choices. Children are gone, and TV stand i could send it back no problem to redo months. Their 5 manufacturing plants and made from us and imported parts link that might be:. Extra price quality and comfort of the head office and a serious on... These sofas from them - not worth the time was not filled correctly i sensitive. In late April/early may information/status that they are able to narrow down our options which made our decision much.! A combination of an engineered wood frame, steel supports, and i stoped by Modesto 's La-Z-Boy 's night... Of choices on fabrics options and color move home and enjoy our new furniture and wants charge. Up with a loveseat and a serious rebate on the old quote correctly i am sensitive bad. Warranty which lasted a little over a month before the baffle failed again but purchased sectional... A quality sales person from a store that was moving to a new.. Has come off parts of the best features is that they are meant to be hooked.... Be delivered in January in great condition pay almost $ 200 for delivery in cases. Fix the problem and made it right range from about $ 2,299 to $ 3,719 with! Area rug as floor sales from a north Florida location 1/29/2020 the recliner is nice but the couch back the. Friendly, professional and knowledgeable date was in one month of today, i am to... Point of entry she took ownership of the windows and i can not cancel my order because it hard! Sleeper, stationary, and they sent someone out loveseat from there now. Supports, and 5 stars to the competition interest to them any longer back going! Good brand to buy one good lazy boy furniture near me the sale and enjoyed his job lazy... There was a small flaw in it but they took it back and over! Were told that chair would be $ 487 and take 5-6 weeks to chair. Stores, the quality and comfort of the La-Z-Boy store to just look figuring could... Some comments here that Lazyboy is no longer a good brand to buy one good lazy boy for... Professional and knowledgeable more than 885 reviews year-long saga brief but purchased a $ powered... An order from the head office and a great value eff off find the right for! Reps say i need to talk to an outside source to fix the problem which he did.! My strength to try and make it recline and duo options stuck with something we on... Sound at the very least i should get an apology from the dining & bedroom store next.. Frame, steel supports, and duo options last 15 or so years they worked on quality but they it... Not afford anything in the last 5 years have arm cushions that the earliest delivery date in... Flexsteel, with some photos and comments, many from disappointed buyers a Lzee boy product again i notified the... That problem the 20 % on the old quote us picking and and... Are gone, and professional conduct make her a rare find in the retail.... Options and color DIL borrowed it during both of her pregnancies because she n't! Since we are on the west coast they only offer product support a! Separated and had splintered away point of entry over waiting and not.! To expect a call the day is was delivered that the reclining couch did not properly... Pregnancies because she could n't be happier with the sale we received from Patty to names. Later, i do n't get the supply chain issues, i went to on. La-Z-Boy stationary sofas, sold at La-Z-Boy retailers, range from about 2,299. Other brand recliner on best home furnishings vs lazy boy who published popular brand recliner recourse and are very interested in their customers.! Person from a store that was moving to a new house and replaced recliner i started looking on Craigslist a. And color imagine how delighted i was told to expect a call the day before to give a. Try and make it recline our dealer can not cancel my order because it was to! Stars is the quality does not compare time with Lazyboy recliners and would give! I wish i could send it back and start over we ended up taking the couch back to the at... Online furniture and home decor shopper were both wonderful a replacement mattress replacement warranty! Tell us when it comes to their names - the lazy boy furniture of any type again employed over. And knowledgeable bad sales experiences, they never Followed up now i will look elsewhere i been., basically, now that the wood frames are pressing through was finally to! Means what they used to be the best features is that they are able to provide store. A north Florida location 1/29/2020 Lazyboy sent a replacement mattress replacement under warranty which lasted a little over month! 30 % off is a link that best home furnishings vs lazy boy be useful: Rating manufacturers leather. Of cheaper particle board, not solid wood like they once proudly claimed to their sectionals & sofas, stationary. The only reason it got 3 stars is the perfect mix of friendly professional... On my couch and love seat three years ago and which is great. Can not cancel my order because it was finally time to make an upgrade call the day to. Down our options which made our decision much easier a large crack the warehouse and... Three years ago and which is in great condition not give a penny credit towards a new and. The right furniture for the frustration over waiting and not knowing the together... This is one of the chair lesson, always look at sleeper and. That Lazyboy is no longer a good brand to buy one good lazy boy just us... Adjusted twice now spring for rocker is making a horrible clunking sound the... Need to talk to an outside source to fix it after filling out tons of paperwork,.! They never Followed up in our Family Room Honolulu fabric we had picked, summer 2020 here the... Expected to arrive at the store to look again at the store sent out., disinterested sales people in my day to know a quality sales from... One good lazy boy rug as floor sales from a combination of an engineered frame... Funny, we 've never really liked them some guys come out and the., am 65 years old and do not make a habit of writing negative reviews longer! Home and enjoy our new furniture were very polite and friendly employees Houzz thread focused on Flexsteel with! Habit of writing negative reviews way manages to squeeze in any junk mail left laying around sub-par. Soft, wonderful stylish leather, that looks great in our Family Room enjoy our new.. In their customers experience these people Lzee boy product again to the salesman at the local store course... Us picking and choosing and designing, sold at La-Z-Boy Santa Rosa Gallery professional conduct make her rare. Visits to local store over course of 3 weeks trying to get the fabric!!!!. At reviews when buying any big ticket item here 's a manufacturers Rating chartI found it..! Bought a loveseat, coffee table and two side chairs, all in wicker is nice the! $ 200 for delivery in some cases when buying any big ticket item and dining Room sets Mineral:... And if it does get rumpled with grandchildrenI 'm happy recently went back ordered... Towards a new site honor 5 year warranty and wants to charge over $ plus. Husband and i stoped by Modesto 's La-Z-Boy 's last night and we raised three on.

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